Senior Telephony Platform Engineer jobs in United States
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Gusto · 12 hours ago

Senior Telephony Platform Engineer

positionNew York, United States
timeFull-time
remoteHybrid
senioritySenior Level
money$139K/yr - $155K/yr
date6+ years exp

Gusto is on a mission to grow the small business economy, providing essential services like payroll and HR. The Senior Telephony Platform Engineer will drive the transformation and optimization of revenue and customer support processes within the NICE CX One ecosystem, ensuring alignment between business needs and technical solutions.

Bookkeeping and PayrollEmployee BenefitsEnterprise SoftwareFinancial ServicesFinTechHuman ResourcesSaaSSoftware
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H1B Sponsor Likelynote

Responsibilities

Provide expert guidance to development teams, ensuring alignment with architectural standards, guidelines, and best practices
Design end-to-end solutions, incorporating industry best practices, NICE CX One capabilities, and integration points
Lead solution reviews and ensure alignment with architectural guidelines
Collaborate closely with cross-functional teams to ensure solutions meet business needs
Present technical concepts and solutions to both technical and non-technical stakeholders

Qualification

NICE CX OneTelephony SystemsIVR/ACD scriptingAPI-based integrationsSalesforce CTI/SCV integrationTelephony provider migrationsMulti-system architecturesTroubleshooting skillsWFM/IEX adherenceReal-time agent state visibilityTwilio streamingAI-powered voiceEnterprise routing architectureCX analytics pipelinesTelephony Certifications

Required

6+ years of experience in telephony engineering or contact center development
Strong expertise in IVR/ACD scripting, and Salesforce CTI/SCV integration
Proven experience with telephony provider migrations and multi-system architectures (AWS, SIP, Twilio, etc.)
Proficiency in API-based integrations (Salesforce, MuleSoft, REST)
Strong troubleshooting skills across omnichannel telephony workflows
Familiarity with WFM/IEX adherence and real-time agent state visibility

Preferred

Experience with Twilio streaming, SIP forking, or AI-powered real-time voice
Knowledge of enterprise routing architecture and CX analytics pipelines
Telephony Certifications (ie: NICE, Five9, AWS, etc..)

Benefits

Health insurance
401(k)s

Company

Gusto

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Gusto is an HR and payroll platform that simplifies complex tasks, empowering businesses to focus on what matters most.
dateFounded in 2011
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://www.gusto.com

H1B Sponsorship

Gusto has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (54)
2023 (19)
2022 (37)
2021 (24)

Funding

Current Stage
Late Stage
Total Funding
$746.1M
Key Investors
Friends & Family CapitalT. Rowe PriceAkkadian Ventures
2023-01-28Series Unknown
2022-05-12Series E· $55M
2021-08-10Series E· $175M

Leadership Team

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Josh Reeves
Head of Gusto (CEO) and Co-Founder. Building Gusto for the Long Term.
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Edward Kim
Co-founder and Head of Technology
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