Customer Support Agent jobs in United States
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Halo Collar ยท 1 day ago

Customer Support Agent

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

Halo Collar is seeking a Tier 1 Live Support Agent to join their customer service team. The role involves providing first-line support to customers, resolving technical issues, and ensuring a positive customer experience.

Consumer ElectronicsPet

Responsibilities

Answering incoming voice & video calls, chats, and emails
Taking detailed notes and documentation of customer interactions
Troubleshooting customer technical issues with the Halo Collar, Halo App, smartphones, and Bluetooth, LTE, & Wi-Fi connectivity
Assisting with identifying and tracking trends
Communicating with leadership to ensure trends and customer issues are making it to the top
Adapting to different support channels to ensure customers are getting the most support where they need it

Qualification

Customer Service ExperienceTechnical TroubleshootingWindows NavigationGoogle/Microsoft OfficeTyping SkillsMultitasking SkillsEmpathyApproachabilityEscalation Skills

Required

3+ Years of Customer Service Experience
Familiarity with Windows desktops and navigating them
Familiarity with Google or Microsoft Office suites
Ability to use & navigate Google Chrome and Zoom desktop apps
Excellent typing and multitasking skills with the ability to operate and work on two screens at once
Able to appear friendly, approachable, and conversational
Able to escalate difficult situations
Able to offer empathy and reassurance when necessary
High School Diploma or Equivalent
Operation Hours 9:00am-8:00pm EST
Five 8hr shifts a week
Must be available to work at least one weekend day
Download Speed of 25Mbps or Higher, Upload Speed of 5Mbps or Higher
Distraction Free Work Environment
Isolated space for work
No other people (spouses, children, etc.) or pets in work environment
No excess noise in the background

Preferred

Preference for Retail / Front of House Experience

Company

Halo Collar

twittertwitter
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Virtual GPS Dog Fence bringing safety, communication, and freedom to dogs and pet parents everywhere.
dateFounded in 2018
location
Woodcliff Lake, New Jersey, USA
people-size51-200 employees
web-link
http://www.halocollar.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Chicago Atlantic Group
2023-11-06Debt Financing
2021-12-20Series B

Leadership Team

N
Ned Mavrommatis
Chief Financial Officer
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Jonathan Ragals
Chief Operating Officer
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Recent News

Android Authority
What makes the SATELLAI Collar better than the Halo Collar 5?
2025-11-22
Android Authority
SATELLAI Collar vs Halo Collar 4 vs SpotOn: Which GPS dog collar performs best?
2025-11-08
PR Newswire
HALO COLLAR INTRODUCES NEW ESCAPE-PROOF COLLAR
2025-09-19
Company data provided by crunchbase