Veteran Benefits Guide · 3 days ago
Accounts Receivable Specialist
United States
Full-time
Remote
Entry Level
$25.96/hr - $25.96/hr
3+ years expVeteran Benefits Guide (VBG) is dedicated to ensuring Veterans receive accurate disability benefits. They are seeking an Accounts Receivable Specialist to oversee account receivable functions, manage collections, and ensure compliance with company goals while addressing client needs.
Customer ServiceEmployee BenefitsHealth CareService Industry
Responsibilities
Respond to client emails and return missed calls promptly and professionally
Address client requests, including sending invoices, setting up payment plans, or forwarding inquiries to the appropriate team member
Process payments securely in NetSuite and coordinate ACH agreements for payment plans
Manage client disputes by requesting documentation, updating account statuses, and following up until resolution
Escalate cases involving legal action, disputes, or 'Do Not Contact' requests to management
Maintain accurate records of client interactions and ensure timely follow-up
Collaborate with case managers, analysts, and leadership to support client needs and maintain compliance
Qualification
Required
Minimum of 1 year of hands-on collections experience
2 years of customer service
Basic Microsoft Office knowledge
Experience with customer service and client communication
Ability to work well with other people, both externally and internally
Strong written and verbal communication skills
Intermediate to advanced 10-key skills
Preferred
NetSuite
Company
Veteran Benefits Guide
Veteran Benefits Guide offers veterinary and disability services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joshua Smith
Chief Executive Officer
Eric S. Miller
Chief Financial Officer
Recent News
2025-05-17
2024-04-06
Company data provided by crunchbase