IDEXX · 15 hours ago
Customer Support Consultant - Bilingual
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $20/hrIDEXX is an innovation leader in the veterinary services industry, and they are seeking a Bilingual Customer Support Consultant. This role involves acting as a liaison between customers and IDEXX laboratories, providing assistance and resolving inquiries related to lab tests and services.
BiotechnologyHealth CareLivestockVeterinary
Responsibilities
You will act as the liaison between customers and the IDEXX laboratories
As a member of this team, you will answer customer questions and quickly and effectively resolve issues
You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples
Qualification
Required
The ideal candidate will be fluent in both French and English
The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator
A proven track record of providing extraordinary customer service
You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful
It is important to have strong computer and technical skills
You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment
You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions
Superb listening and communication (verbal and written) skills are a must in order to be a successful customer support specialist
Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have
Ability to be on the phone for 8 hours a day in a quiet workspace or office
When working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours
A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained
Reliable and dependable attendance is an essential function of this position
This role requires schedule flexibility. The ability to work 8.5 hours between 11:30am and 8:00pm EST Monday-Friday and Saturdays (9am -5:30pm EST) on a rotating basis
Preferred
You possess an associate's or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience
Benefits
Eligible for annual bonus
Health / Dental / Vision Benefits
Company
IDEXX
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job.
Founded in 1983
10001+ employees
H1B Sponsorship
IDEXX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (18)
2023 (20)
2022 (28)
2021 (21)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
unknown1991-06-21IPO
1984-01-01Seed
Leadership Team
Sharon Underberg
Executive Vice President, General Counsel and Corporate Secretary
Angie DeRusha
Director Global Marketing Strategy
Recent News
2026-01-09
2026-01-03
Company data provided by crunchbase