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Cisco · 15 hours ago

Leader, Solutions Engineer

Herndon, VA

Full-time

Onsite

Director/Executive

$235K/yr - $302K/yr

10+ years exp

Cisco is a leading technology company that is revolutionizing how data and infrastructure connect and protect organizations. In this role as a Senior Solutions Engineering Leader, you will lead a team of technical sales professionals, driving revenue through strategic planning and resource allocation while ensuring high customer satisfaction and operational excellence.

Communications InfrastructureEnterprise SoftwareHardwareSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Create a strategic sales plan by compiling SE Leader and Systems Engineering feedback and adding own knowledge of local market demand

Create a technical resource plan for account coverage

Collaborate with the Sales Leaders to prioritize and target team opportunities; review quantitative information to identify and explain trends

Understand mechanisms for forming team capacity and improving team performance. Align resources to deliver on commitments and make things happen

Leader of leaders that builds technical account strategies that align to customer business requirements and goals; assign resources appropriately

Monitor and approve requests for customer-focused pre-sales resources

Assist in resolving domain/solution-focused resources and approving requests for these resources

Provide timely and appropriate feedback that focuses on those things that will make the biggest difference in performance; reinforces efforts and progress

Track and report team metrics for a given opportunity

Monitor and measure team progress against business plan and recommend changes as needed

Interact with business units to provide support for local region

Use Cisco technology to stay connected with team members, customers, and peers around the world

Facilitate Experienced communications and guide understanding of customer requirements between customers, corporate, and the field

Actively seek feedback on self; recognize own capabilities and take initiative to continually improve

Advocate for continual improvement in customer experience to increase brand loyalty for Cisco

Understand drivers of customer satisfaction and strive to improve customer experiences

Develop local knowledge of business economics and trends of various industries and vertical markets, and how Cisco solutions add financial and strategic value

Establish collaborative relationships built on trust and commitment and develop relationships at multiple levels within customer accounts

Understand the customer's business model and helps the team identify an architecture and/or solution that provides customer value

Advanced understanding of inter-networking industry trends, including new products and solutions

Advanced understanding of competitive product and solution landscape and can articulate trade-offs between Cisco and competitor products

Excellent knowledge in Routing & Switching

Ability to facilitate the critical issue of post-sales customer satisfaction issues

Develop SE managers’ capabilities in support of individual career goals and team objectives

Drive account and resource planning for region and actively collaborate with RSD to track plans and course correct as necessary

Understand basics of leading technical people and managers as well as the associated process of running a Sales Operation

Understand the value of best practices and apply standard methodologies and other tools to drive business results

Communicate a clear vision and strategy for the account that inspires and empowers the team to execute within a common framework

Able to get things done without direct line authority; able to exercise personal influence, resolve conflict, and bring about required behaviors

Translate Cisco's vision for the future into a compelling value proposition for the team

Build the capabilities needed to accomplish the team's short- and long-term goal, including identification and development of a strong pipeline of the best talent from both internal and external candidate pools

Support team members by providing clear information during organizational changes

Clearly and succinctly convey information and ideas, including expert executive communication and presentation skills

Qualification

Technical Sales LeadershipAccount PlanningRouting & SwitchingSales Operations ImprovementTeam DevelopmentCustomer SatisfactionCollaborationCommunication SkillsProblem SolvingStrategic Thinking

Required

Candidate must reside in the Mid-Atlantic Region

10+ years industry experience

You are a people-focused technical sales professional who provides technical direction and business guidance to the commercial sales team

You drive revenue through account planning, resource planning and allocation

You actively develop and maintain a team of high-performing Systems Engineering Managers (SEMs), Business Solution Architects

You help meet operation revenue goals by driving innovative technical programs and critical initiatives inside the sales operation

Create a strategic sales plan by compiling SE Leader and Systems Engineering feedback and adding own knowledge of local market demand

Create a technical resource plan for account coverage

Collaborate with the Sales Leaders to prioritize and target team opportunities; review quantitative information to identify and explain trends

Understand mechanisms for forming team capacity and improving team performance

Align resources to deliver on commitments and make things happen