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Reflexive Concepts · 6 hours ago

System Administrator 0

Hanover, MD

Full-time

Onsite

Mid Level

$130K/yr - $130K/yr

3+ years exp

Reflexive Concepts is seeking a System Administrator to join our talented team! As a Systems Administrator, you will be part of the Multi-Factor Authentication (MFA) Help Desk team, responsible for issuing RSA tokens and providing metrics on these activities.

AnalyticsBig DataInformation TechnologySoftwareSoftware Engineering

Responsibilities

Perform basic troubleshooting for RSA Token requests

Gather information regarding RSA Token problems for escalation to the next level

Maintain, hand out, and take returns of RSA tokens from users at each distribution site

Interact effectively, courteously, and directly with the technical teams to accurately report technical issues

Read, write, and maintain standard operating procedures and technical documentation

Produce and/or contribute to IT knowledge articles

Provide metrics on the distribution process and can transfer this and other related data to source systems for follow on processing

Expertise with Windows Operating Systems

Understanding of computer security principles

Ability to work in a customer service-oriented environment in a professional manner

Ability to work independently to triage issues and prioritize tasks

Strong organizational and management skills, including the ability to multitask

Ability to work with minimum supervision and meet task deadlines

Experience with scripting using various scripting languages

Experience maintaining logs and a ticketing system to keep accurate track of workload and status of tasks

Ability to adhere to established processes and procedures and updates SOPs as required

Qualification

RSA Token ManagementWindows Operating SystemsScripting LanguagesComputer Security PrinciplesCustomer Service SkillsTicketing System ExperienceOrganizational SkillsTechnical Documentation

Required

Three (3) years of experience

Bachelor's degree in a technical discipline from an accredited college or university is required or 4 years of additional experience may be substituted for a bachelor's degree, for a total of 7 years' experience