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Improvado · 16 hours ago

Customer Success Manager

United States

Full-time, Contract

Remote

Mid Level

4+ years exp

Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. The Customer Success Manager will focus on providing high-quality support to customers, ensuring they understand the product's value and successfully onboarding new clients.

AdvertisingData IntegrationDatabaseMarketingPredictive AnalyticsSoftware

Responsibilities

Put customers first in everything you do, providing proactive, high-quality support and ensuring a positive overall experience

Understand and clearly articulate the value of our product for each customer, aligning solutions to their business goals and success metrics

Identify account expansion opportunities and collaborate with internal teams to drive them to completion

Develop deep product knowledge to quickly and effectively address customer questions and challenges

Onboard new clients across a variety of use cases, ensuring a smooth and successful transition to our platform

Track tasks and deliverables carefully to ensure timely follow-through and execution

Work closely with Project Managers and the Development team to keep initiatives on track and support on-time delivery

Maintain a strong understanding of our solutions and content, educating customers on the most relevant features and functionality for their specific business needs

Partner with Sales Engineers to synthesize data, clarify requirements, and translate complex ideas into actionable input for the Development team

Qualification

Customer experience managementData analysisProject managementSaaS experienceMarketing data ecosystemsCommunication skillsCollaboration skillsProblem-solvingAdaptability

Required

4+ years of experience in customer-facing positions

A strong track record of delivering exceptional, high-impact customer experiences, ideally within a SaaS or technology-driven product environment

Demonstrated project management expertise, with the ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced, evolving environment

Excellent communication and collaboration skills, paired with genuine curiosity and a proactive approach to problem-solving

A solid analytical mindset and comfort working with data to inform decisions, aligned with a data-driven company culture

A startup-oriented mentality, including adaptability, ownership, and the ability to thrive amid change and ambiguity