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Crate and Barrel · 4 hours ago

Senior Director, Customer Analytics & Data Science

United States

Full-time

Remote

Director/Executive

10+ years exp

Crate and Barrel is seeking an inspiring and transformative Senior Director, Customer and Retention Marketing Analytics. This strategic role involves setting the vision for customer data and analytics, driving initiatives that enhance customer experience, and leading a team of analysts to deliver impactful insights.

Retail

H1B Sponsor Likely

Responsibilities

Define and execute the long-term vision for our CRM and retention strategy, integrating data science to create a world-class customer experience

Lead the development of predictive models, customer segmentation, and behavioral analytics to inform personalized campaigns across email, SMS, push notifications, and direct mail

Establish key performance indicators (KPIs) and metrics to measure the effectiveness of retention initiatives and drive accountability across the team

Partner with senior leadership to forecast customer LTV and retention, providing actionable insights that inform business decisions

Lead, mentor, and grow an analytics team

Foster a culture of collaboration, continuous learning, and data-driven decision-making

Manage resource allocation and project prioritization to ensure the team consistently delivers on its goals

Serve as a key liaison between Marketing, Technology, Finance, and Data teams, translating complex analytical findings into clear, actionable business strategies

Champion the use of data and technology to enhance the customer journey and improve retention

Ensure data governance and compliance with privacy regulations across all initiatives

Qualification

CRM platforms expertiseStatistical modelingMachine learningLeadership experienceSQL proficiencyPython proficiencyData governanceData-driven decision-makingCollaborationMentoring

Required

15+ years of leadership experience

Proven experience in a senior leadership role, managing teams of analysts and data scientists

Deep understanding of CRM platforms, marketing automation tools, and customer data platforms (CDPs)

Expertise in statistical modeling, machine learning, and advanced analytics for customer segmentation and LTV prediction

Strong proficiency in SQL, Python, or R

Proven track record of delivering transformative, high-impact analytics solutions in a competitive market

Define and execute the long-term vision for our CRM and retention strategy, integrating data science to create a world-class customer experience

Lead the development of predictive models, customer segmentation, and behavioral analytics to inform personalized campaigns across email, SMS, push notifications, and direct mail

Establish key performance indicators (KPIs) and metrics to measure the effectiveness of retention initiatives and drive accountability across the team

Partner with senior leadership to forecast customer LTV and retention, providing actionable insights that inform business decisions

Lead, mentor, and grow an analytics team

Foster a culture of collaboration, continuous learning, and data-driven decision-making

Manage resource allocation and project prioritization to ensure the team consistently delivers on its goals

Serve as a key liaison between Marketing, Technology, Finance, and Data teams, translating complex analytical findings into clear, actionable business strategies

Champion the use of data and technology to enhance the customer journey and improve retention

Ensure data governance and compliance with privacy regulations across all initiatives

Preferred

Bachelor's degree in a quantitative field (e.g., Data Science, Statistics, Economics, Marketing). A Master's degree is a plus

10+ years of experience in marketing analytics, data science, or a related field, with a focus on retention and CRM

Company

Crate and Barrel

Glassdoor3.3

At Crate & Barrel, we help people build a home with purpose.

Founded in 1962

Northbrook, IL, US

5001-10000 employees

http://www.crateandbarrel.com

H1B Sponsorship

Crate and Barrel has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (5)

2023 (4)

2022 (10)

2021 (5)

2020 (5)