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Lippert · 4 days ago

Service Technician

Nappanee, IN

Full-time

Onsite

Entry Level

1+ years exp

Lippert is a leading global manufacturer and supplier of highly engineered products and customized solutions for various industries. The Service Technician role involves serving existing accounts, maintaining customer rapport, and ensuring equipment operates efficiently through troubleshooting and preventive maintenance.

Automotive

Responsibilities

Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems

Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests

Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements

Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs

Documents service and installation actions by completing forms, reports, logs, and records

Maintains customer confidence by keeping service information confidential

Updates job knowledge by participating in educational opportunities; reading professional publications

Accomplishes operations and organization mission by completing related results as needed

Qualification

Electronics TroubleshootingEquipment MaintenanceAnalyzing InformationCustomer/Client FocusQuality FocusResults DrivenSupply ManagementReporting SkillsConfidentialityTime ManagementOrganizational Skills