Customer Support Representative jobs in United States
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Lumilens · 19 hours ago

Customer Support Representative

positionSan Jose, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Lumilens is a well-funded startup building critical photonics infrastructure for AI supercomputing. The Customer Support Representative will work closely with cross-functional teams to manage customer expectations and satisfaction, ensuring deliverables are met.

ManufacturingProduct DesignTelecommunications

Responsibilities

Drive customer demand and deliverables internally with the operation team to meet customer request and commits accordingly
Manage customer expectation and satisfaction in all aspect of post sales activities
Manage customer demand and forecast with the operation team to ensure that the plan is executed satisfactorily in customer and revenue commits for the quarter

Qualification

Photonics device physicsReliability modellingStatistical analysisReliability test systemsCustomer expectation managementNPI programs supportStandardsExperience in telecom/datacomIntegrated photonics packagingWafer-level reliabilityEffective communication

Required

Bachelor degree with analytical skill
Have exposure to manage customer expectation optical transceivers
Strong background in photonics device physics, photonics packaging, and failure mechanisms
Demonstrated success supporting NPI programs and product qualification from concept through volume production
In-depth knowledge of relevant standards (GR-468, Telcordia, JEDEC, MIL-STD)
Proficiency with reliability modelling, statistical analysis (e.g., Weibull, Arrhenius), and tools such as JMP, Minitab, or similar
Hands-on experience with reliability test systems (e.g., HTOL, HAST, T/H, TC), and FA tools (e.g., SEM, FIB, X-ray, spectroscopy)
Effective communicator with the ability to influence cross-functional and supplier teams
Experience in a fast-paced, high-tech environment serving telecom/datacom markets

Preferred

Experience in integrated photonics packaging and co-design (optical + electrical)
Familiarity with wafer-level reliability and optical wafer probing
Prior experience on engagements with Tier-1 datacenter customers or hyperscalers

Benefits

Comprehensive benefits package including health insurance
Professional development opportunities and certification support
Access to cutting-edge technology and cloud platforms
Collaborative work environment with cross-functional teams

Company

Lumilens

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Lumilens creates photonics products designed for high-performance computing.
dateFounded in 2024
location
Belmont, California, USA
people-size51-200 employees
web-link
https://www.lumilens.com

Funding

Current Stage
Growth Stage
Total Funding
$145.7M
Key Investors
Accton Technology
2025-05-07Series B· $115.7M
2024-05-16Series A· $30M
Company data provided by crunchbase