Nikon Metrology · 5 months ago
Field Service Technician, X-ray Products
Maple Grove, MN
Contract
Onsite
Entry, Mid Level
2+ years expNikon Metrology is seeking an experienced X-ray Field Service Technician responsible for providing technical services both locally and in the field for their X-ray product line. The role involves installation, maintenance, repair, and upgrades, along with troubleshooting and customer support.
Mechanical Or Industrial Engineering
Responsibilities
Perform system installations, preventive maintenance, upgrades, etc
Troubleshoot system failures/errors and perform necessary corrective actions
Perform product maintenance and software training as necessary
Provide technical product services for Nikon Metrology X-ray products in line with the department’s standard operating procedures
In-house testing and repairs of spare parts and systems
Support of equipment at customer location or via telephone/ e-mail
Responsible for the return of parts and tools from site upon completion of work
Maintain assigned service equipment and tools & provide inventory reports as needed
Submit Timesheets, expense reports, Service reports and associated documentation in a timely manner
Submit radiation dosimetry data periodically in line with company policy
Provide support to Nikon dealers, sales personnel, and fellow Field Service Technicians
Assist sales with setup and teardown of equipment for trade shows
Support the technical sales of new products or services
Promote service contracts and other service offerings to customers
Qualification
Required
Ability to travel 80%+ throughout North America and possible limited travel to Central and South America
2+ years' experience in a technical role or >4 years' experience in a technical role
Experience on complex capital equipment with related subsystems such as vacuum, manipulators, High Voltage systems, general mechanical, and PC's
Must be able to identify and fix issues down to a board level
Electrical, electronic & mechanical skills
Must have strong verbal and written communication skills
Ability to work overtime (This position is non-exempt and eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA)
2-year technical degree & a minimum of 2 years' experience in a technical role or >4 years' experience in a technical role
Valid driver's license and ability to be insured
Able to work on ITAR projects
Valid passport and ability to travel outside of the United States
Ability to effectively perform field service job duties under pressure while always maintaining quality and professionalism
Ability to communicate well and appropriately in a customer-facing environment
Entry level MS Office Skills (Word, Outlook, Excel, PowerPoint)
Ability to read and understand schematics and drawings
Ability to integrate and troubleshoot computer hardware and software
Ability to use tools of the trade such as Multimeter, Oscilloscope, soldering iron, basic hand tools, etc
Ability to lift up to 50 pounds
Able to access tight spaces as required such as inside the cabinet
80%+ travel, domestic and limited international
Benefits
Competitive compensation
Training/advancement opportunities
Tuition reimbursement
Industry leading medical, dental, vision plans
Company
Nikon Metrology
Nikon has harnessed the power of lenses to contribute to the advancement of imaging culture and sciences.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase