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University of California, Berkeley · 13 hours ago

Data Analyst (7198U), Berkeley IT - #83469

Berkeley, CA

Full-time

Hybrid

Entry, Mid Level

$35.78/hr - $37.36/hr

The University of California, Berkeley is a world-leading institution known for its academic and research excellence. They are seeking a Data Analyst to provide IT support related to identity and access management systems, conduct data analysis, and assist in troubleshooting and resolving user account issues.

Responsibilities

Applies professional data management concepts and defines data/information management policies and procedures to provide IT support to Berkeley campus clients by phone, email, or remote tools

Troubleshoots, resolves, or appropriately triages complex login and user account issues, including: identity collisions and orphaned records; Multi-Factor Authentication (MFA) issues; issues related to campus Identity and Access Management (IAM) services

Uses CalNet Admin Tools as well as database access tools, including LDAP and PostgreSQL tools

Researches, gathers, and analyzes information requirements from data providers and users and documents them using formal data definition techniques and naming standards

Plans, provisions, and documents access requests and other technical service requests for supported Identity and Access Management (IAM) data and services

Analyzes and determines user needs and makes recommendations on setting up new services and implementing best practices for existing services

Documents technical requirements and changes in configurations

Organizes knowledge documentation for easy access while troubleshooting with a customer

Contributes feedback to, consults with, and collaborates with other technicians, service teams, and business partners on issues that arise during team activities

Trains and assists junior staff in resolving customer problems

Develops and/or provides training as needed based on consultation with customers and understanding of technology, including one-on-one and small group training, FAQs, knowledge base entries, and other job aids

Designs and implements capture of metadata from technical processes such as software design and database management

Qualification

IdentityAccess ManagementData AnalysisTechnical DocumentationIAM Tools DuoIAM Tools GrouperService Management ApplicationInterpersonal SkillsProblem-Solving SkillsCommunication SkillsOrganizational SkillsCritical Thinking

Required

Intermediate knowledge of relevant rules and regulations

Experience in use and knowledge of common IAM tools such as Duo, Grouper, and Cirrus

Demonstrated skill at creating technical documentation for complex processes and applications

Working knowledge of organization IAM requirements, recommendations and policies including security standards

Demonstrated ability to work effectively and collaborate with individuals and groups from a wide range of backgrounds, experiences, and perspectives

Demonstrated effective communication and interpersonal skills

Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization

Experience using a service management application to take support tickets, document work, and communicate with customers and IT partners

Experience with remote support and communication tools

Self-motivated and works independently and as part of a team

Demonstrated problem-solving skills

Able to learn effectively and meet deadlines

Demonstrated service orientation skills

Strong organizational skills

Strong analytical and design skills, including the ability to abstract information requirements from real-world processes to understand information flows in computer systems

Ability to represent relevant information in abstract models

Critical thinking skills and attention to detail

Bachelor's degree in a related area and/or equivalent experience/training