Banner Health · 7 hours ago
Customer Experience Technical Support Coordinator
Mesa, AZ
Full-time
Onsite
Entry Level
1+ years expBanner Health is a leading healthcare organization focused on improving patient experiences. The Customer Experience Technical Support Coordinator provides first-level customer service and technical support in a contact center environment, assisting patients with various issues related to healthcare portals.
Health CareInsuranceNon Profit
Responsibilities
Accurately and efficiently processes a high volume of incoming, outgoing and interdepartmental interactions providing support to customers and responding to customer requests in a professional, confidential and courteous manner. Follows written and computer-based procedures to ensure that calls are processed according to departmental guidelines
Interacts with the external customer, department and vendor support to facilitate first call problem resolution. Documents interactions with customers using problem tracking system. Escalates user issues as needed by contacting the appropriate area. Updates the problem tracking system as necessary
Utilizes on-line procedures, solutions, and knowledge databases. Ability to learn and maintain knowledge of multiple technology systems and platforms supported in order to provide high quality resolution and service to customers
Contributes to team decisions, participates in team meetings and fosters team growth. Interacts with team members and other internal partners as needed
This position has responsibility for selected information applications or systems. Work is performed in a fast paced, multi-tasked environment where there may be conflicting priorities as it relates to the urgency of the issue and or application. The incumbent has minor level decision-making authority for call escalation and issue resolution and works at peer level. The incumbent participates in meetings, presentations, planning sessions, implementation activities, and supports functions system wide
Qualification
Required
Must possess level of knowledge typically obtained through the completion of an associate's degree in related field or equivalent combination of relevant education, technical, business and healthcare experience
Moderate experience, typically gained through one to two years relevant work experience
Requires communication and presentation skills to engage technical and non-technical audiences
Requires ability to communicate and interact across facilities and at various levels
Call center and customer service background is important, with previous help desk experience is helpful
Preferred
General knowledge of information technology and healthcare is desirable
Additional Related Education And/or Experience Preferred
Company
Banner Health
Banner Health operates as a nonprofit health care system in the United States. The company offers hospital care, home care, hospice care,
10001+ employees
H1B Sponsorship
Banner Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (70)
2023 (35)
2022 (47)
2021 (51)
2020 (29)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Diane and Bruce Halle Foundation
2025-10-24Grant
Leadership Team
Andy Kramer Petersen
President & CEO Banner Health Foundation
Brian P. Kellar
Chief Executive Officer
Recent News
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