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Valin Corporation · 4 days ago

Customer Service Representative - Automation

Wheat Ridge, CO

Full-time

Onsite

Entry Level

$24/hr - $28/hr

1+ years exp

Valin Corporation is a distributor of various technologies for multiple industries, and they are seeking a Customer Service Representative - Automation. This role serves as a primary technical expert and is responsible for delivering exceptional customer service, addressing inquiries, processing orders, and coordinating service needs with other departments.

EnergyIndustrial AutomationNatural Resources

Responsibilities

Interacts with customers; gives information in response to inquiries about accounts, products, and services

Takes care of and settles customer complaints, special orders, or returns via phone or mail

Answers customers' questions regarding product or service and operation or maintenance

Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping

Talks with customers by phone or in person to ensure the best service possible

Participates in team meetings to understand and support sales strategy and overall objectives

Refers complaints of product or service failure to appropriate departments for investigation

Coordinates customers' service needs with other departments as required to ensure premium customer service

Make suggestions and recommendations for improvement for better ways to service customers and increase sales

Qualification

Customer service skillsCRM experienceMS Applications proficiencyFluid handling experienceMulti-tasking skillsStructured work approachProphet 21 familiarityProblem-solving skillsOrganizational skillsInterpersonal skillsAdaptability