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Vital Records Control (VRC) · 20 hours ago

Operations Supervisor VitalScan

Tustin,CA,US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Vital Records Control (VRC) is seeking an Operations Supervisor who will be responsible for supervising production employees and improving productivity within the organization. This role includes personnel management, quality tracking, and ensuring customer service excellence.

Big DataCloud Data ServicesCloud StorageData StorageDigital SignageDocument ManagementEnterprise SoftwareInformation ServicesSaaSSoftware

Responsibilities

Supervising production employees, improving moral, increasing productivity, setting and meeting production goals, learning software applications, scanner settings, recognized workflow issues, improves processes and quality to make continuous improvements in production, client communication, and service delivery

Maintaining proper staffing; and reaching specific operational benchmarks in production: Prep, Scan, Data Capture, QA teams

Candidate will be responsible for, staffing, training new/existing employees, maintaining/improving team productivity and morale, building teamwork and enforcing company policies

Candidate will work with the Operations Manager to implement and maintain quality assurance programs to ensure quality of work product

Responsible for productivity improvement, reporting metrics, recommending and taking corrective actions to maintain optimal outcomes

Responsible for ensuring staff maintains clean and efficient scanners and adheres to maintenance protocols. Contacting our Help Desk to help resolve any computer or scanner related issues, learning the solution to anticipate future needs

Responsible for daily operations learning our processes and answering questions as you progress. Includes the auditing of daily work product, overseeing our Document Prep, Scan, and Data Entry Teams, ensuring workflow is consistent and customer communication is handled correctly, and expeditiously

Responsible for providing courteous and attentive treatment of all customers’ needs by presenting a professional and positive image when interacting with customers in person and over the phone

Qualification

Supervisory experienceQuality assurance implementationMicrosoft Office proficiencyTeam building skillsProduction metrics interpretationProblem solving skillsDetail-oriented work styleLearning new technologyScanner knowledgeOrganizational skills

Required

Minimum 2 years supervisory experience in a production environment

Team building and leadership skills

Creating and/or interpreting production reports and metrics

Microsoft Office experience, proficient in Word, Excel, and PowerPoint

Some financial experience helpful

Learning new technology

An optimistic outlook and problem solver

Experience with workflow and productivity in an office setting

Scanner or printing machine general knowledge and experience

Reliable transportation and a valid driver's license

Must pass drug screen and background check

Problem solving skills

Experience in implementing quality concepts and practice in a service industry work environment

Detail-oriented work style

Organizational skills

Willing to take accountability and escalate issues in daily operations

Willing and able to do physical work when necessary

Commitment to being a key leader in disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment