Guardian Asset Management (GAM) ยท 5 days ago
AVENUE 365- ResWare Administrator
Langhorne, PA
Full-time
Onsite
Mid LevelGuardian Asset Management (GAM) is seeking a ResWare Administrator to manage and optimize the ResWare platform for their lender services operations. This role involves collaboration with various departments to streamline workflows, maintain data integrity, and support service excellence.
AdviceCommercial Real EstateConsultingProperty ManagementReal Estate
Responsibilities
Administer and maintain the ResWare platform, including workflows, templates, business rules, roles, and permissions
Configure and manage file types, products, milestones, automation rules, and task management
Maintain integrations with third-party vendors, lenders, underwriters, and internal systems
Manage user setup, security roles, and access controls in accordance with company policies
Design, implement, and optimize workflows to support lender services operations and SLAs
Identify opportunities to automate manual processes and reduce operational friction
Support new product launches, lender requirements, and operational changes through ResWare configuration
Ensure accuracy and consistency of data across the system
Build and maintain reports, dashboards, and metrics for operations, leadership, and compliance
Support compliance requirements related to mortgage lending, title, settlement, and regulatory audits
Assist with system audits, testing, and change documentation
Serve as the primary point of contact for ResWare system issues and enhancement requests
Troubleshoot system problems and coordinate with Qualia support as needed
Train new users and provide ongoing training and documentation for existing staff
Develop and maintain SOPs, job aids, and best-practice guides
Work cross-functionally with operations, accounting, compliance, and IT teams
Participate in system upgrades, releases, and testing initiatives
Recommend system improvements aligned with business strategy and lender expectations
Other duties as assigned
Qualification
Required
Administer and maintain the ResWare platform, including workflows, templates, business rules, roles, and permissions
Configure and manage file types, products, milestones, automation rules, and task management
Maintain integrations with third-party vendors, lenders, underwriters, and internal systems
Manage user setup, security roles, and access controls in accordance with company policies
Design, implement, and optimize workflows to support lender services operations and SLAs
Identify opportunities to automate manual processes and reduce operational friction
Support new product launches, lender requirements, and operational changes through ResWare configuration
Ensure accuracy and consistency of data across the system
Build and maintain reports, dashboards, and metrics for operations, leadership, and compliance
Support compliance requirements related to mortgage lending, title, settlement, and regulatory audits
Assist with system audits, testing, and change documentation
Serve as the primary point of contact for ResWare system issues and enhancement requests
Troubleshoot system problems and coordinate with Qualia support as needed
Train new users and provide ongoing training and documentation for existing staff
Develop and maintain SOPs, job aids, and best-practice guides
Work cross-functionally with operations, accounting, compliance, and IT teams
Participate in system upgrades, releases, and testing initiatives
Recommend system improvements aligned with business strategy and lender expectations
Other duties as assigned
Company
Guardian Asset Management (GAM)
Founded in 2007, Guardian Asset Management has successfully managed and protected valuable assets for the US Department of Housing and Urban Development, federal, state, local government agencies, mortgage servicers and private mortgage banks throughout the country.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jerry Robbins
Chief Financial Officer
Company data provided by crunchbase