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Boston Imaging - A Samsung Company · 10 hours ago

Clinical Leader - Ultrasound

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Boston Imaging, a subsidiary of Samsung Healthcare, oversees sales and distribution of advanced imaging technologies. The Clinical Leader for Ultrasound will manage the Clinical Applications team, ensuring high-quality clinical support and training, while also enhancing customer satisfaction through effective sales and marketing strategies.

Health CareMarketingWholesale

Responsibilities

Manage the Clinical Applications team to enhance product knowledge, demonstration effectiveness, installation quality, and sales support

Improve demo-to-close ratios and overall customer satisfaction

Provide continual coaching and real-time guidance to Clinical Applications team during customer demonstrations, installations, and training to ensure consistent messaging, elevated performance, and exceptional customer experience

Build and maintain strong relationships with all levels of sales, product development, marketing, operations, and key accounts to ensure consistent clinical performance

Provide product performance and user feedback to the Product Management and sales team to align performance and development with market needs

Deliver high-level demonstrations and product presentations for strategic accounts and KOL engagements in support of Samsung Ultrasound

Develop and maintain advanced commercial skills within the Applications team

Support sales and dealer training initiatives to ensure strong product knowledge and differentiation from a clinical perspective

Collaborate with customer service and sales teams to meet customer training requirements and sales objectives

Represent Samsung at scientific meetings and trade shows through clinical presentations and support

Recruit, hire, onboard, and develop Clinical Application Specialists (CAS)

Mentor team members virtually, as well as in person, to achieve professional growth and performance goals

Create and foster an inclusive culture that develops and retains talent

Ensure CAS team maintains certifications, compliance, and product competency

Plan resources and schedules to optimize coverage for demos, installations, trainings, and events

Manage customer and team escalations promptly and professionally

Collaborate with Clinical Education Manager to ensure Applications team is prepared to support all demonstration and training needs

Provide quarterly clinical metrics that support investment decisions and track CAS productivity

Ensure CAS customer documentation is completed in Salesforce in a timely manner

Manage travel bookings and expense reporting in a timely manner

Review and approve expense reports and bonus submissions

Maintain current knowledge in relevant clinical and technical fields

Represent the company professionally and maintain a positive attitude

Complete all required training courses and maintain all required certifications

Gain comprehensive knowledge of the company’s product portfolio and competitor offerings to effectively position and promote our solutions

Manage time effectively and make sound business decisions

Follow all company policies regarding travel, expenses, and equipment handling

Wear dosimeter when in direct contact with radiation emitting devices

Qualification

RDMS certificationHealthcare Applications ManagementLeadership skillsClinical CommunicationSales SupportOrganizational SkillsProblem SolvingCustomer ServiceTechnical ProficiencyTeam CollaborationSelf-MotivationAdaptabilityAttention to Detail

Required

RDMS required

8+ years of experience in Healthcare Applications Management

Willingness to travel internationally, overnight, and on weekends

Valid driver's license and satisfactory driving record are mandatory

Background check and drug testing (pre- and post-employment) required

Experience managing budgets, expenses, and resources required

Strong leadership, communication, and presentation skills required

Must be self-driven to optimize performance without the need for extensive supervision

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire

Must be excellent with technology, able to present using a laptop and able demonstrate proficiency with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome

Maintains accuracy and thoroughness in all tasks and deliverables

Demonstrates strong understanding of medical terminology and communicates effectively across teams and stakeholders

Prioritizes and manages multiple tasks to ensure consistent productivity and timely results

Builds and sustains strong working relationships; contributes positively to a collaborative environment

Dependable, punctual, and committed to meeting deadlines and performance goals

Evaluates situations, identifies key factors, and makes sound decisions under pressure

Proactively seeks opportunities for learning and professional growth; leverages available resources for development

Responds effectively to changing priorities and directives; willing to take on tasks outside normal scope when needed

Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, occasionally lift and/or move up to 100 pounds

Often required to Push/pull weights of over 100 pounds when setting up/dismantling trade shows and/or maneuvering Company equipment into place for display

Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear

Must be able to sit and/or drive for long periods of time when traveling

Must be able to stand for long periods of time (8-15 hours) for multiple days

Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus