Aflac · 1 week ago
PLADS Account Manager I
Columbus, GA
Full-time
Hybrid
Mid Level
$45K/yr - $55K/yr
3+ years expAflac is a Fortune 500 company and an industry leader in voluntary insurance products. The PLADS Account Manager I will be responsible for managing customer accounts, reconciling premiums, and ensuring compliance with financial regulations while providing support to customers regarding billing inquiries and account management.
FinanceFinancial ServicesHealth CareInsurance
Responsibilities
Collects and reconciles premiums and non-premiums based on customer invoicing and reconciliation
Collects and minimizes outstanding balances and delinquencies to assigned accounts
Proactively reaches out and follows up on customer delinquency status, including timely communication with internal Account Executive team
Responds to incoming calls and email communication to resolve issues regarding customer billing inquiries according to departmental service level agreements
Prepares and delivers new PLADS customer meetings, to include premium calculations and billing interview documents
Analyzes billing statements and calculations, performing audit discrepancy reviews, and works with customer to correct invoicing as needed
Uses state guidelines in order to prepare and send Certified Notice of Cancellation documents to accounts with past due balances
Contacts past due accounts to collect past due premium
Negotiates pay agreements with accounts including payment schedule, amount owed, method of payment, etc
Cancels accounts when necessary and produces detailed final bill
Conducts pro-active outbound contact to PLADS small group customers on a routine basis
Assist small group customers with the following: administrative changes, eligibility inquiries and updates, premium payments, billing inquiries, and requests for forms
Will be responsible for responding to customer inquiries in a timely manner
Ensures compliance for assigned transactions to agreed service levels
Identifies and resolves problems, verifies accuracy of processed transactions, reconciles, and performs duties per defined procedures
Provides administrative support to local team and participates in projects as assigned
Collects account data from well-established sources, and prepares high-quality and timely reports including verification, commentary, and analysis of trends to facilitate the decision-making process
Monitors finance business processes and reporting in ordered to identify opportunities for improvement
Reviews and analyzes customer service levels using standard reporting tools and highlights discrepancies against plan; anticipates, recognizes, and responds to the needs of the customer
Provides detailed procedural advice, and specialized administrative support to internal clients, to ensure internal standards adherence
Performs account management tasks and processes, including data and document storage, maintaining accurate records and transactions, and reconciliations for various accounts
Performs other related duties as required
Qualification
Required
Understanding of financial transactions, debits/credits and reconciliation
Knowledge of insurance policies, billing cycles, and premium payment structures
Awareness of financial regulations such as HIPAA and state insurance laws
Attention to detail
Time Management
Software proficiency
High School Diploma or Equivalent
Three or more years of experience in billing and premium remittance, account management or professional job-related experience
Or an equivalent combination of education and experience
Preferred
Bachelor's Degree
Insurance Billing
Life, Disability and Absence Management Product Knowledge
Benefits
Medical, dental, and vision coverage
Prescription drug coverage
Health care flexible spending
Dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
Annual bonuses
Opportunity to purchase company stock
11 paid holidays
Up to 20 days PTO to be used for any reason
State-mandated sick leave
Other leaves of absence, if eligible
Company
Aflac
Aflac is a company that offers individuals and companies supplemental disability insurance.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1974-06-14IPO
Leadership Team
JR Shamley
SVP National Accounts Business Development & Growth Solutions
Matthew D. Owenby
SVP, Chief Human Resources Officer and Corporate Services Executive
Recent News
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