Publix Pharmacy · 16 hours ago
Benefits Department Customer Service Agent
Lakeland, FL
Full-time
Onsite
Entry Level
$20.05/hr - $27.65/hr
2+ years expPublix Pharmacy is known for its exceptional customer service, and they are seeking a Benefits Department Customer Service Agent to assist customers with benefit-related inquiries. The role involves answering calls, resolving concerns, and collaborating with team members to ensure a positive customer experience.
Retail
No H1B
Responsibilities
Answer incoming customer calls and answer customer questions and resolve concerns regarding our stock, retirement, and group benefits plans in a fast-paced high-volume environment
Listen to customers, determine the appropriate response or solution, research information, and take necessary action to ensure customers receive complete and helpful information regarding their benefits inquiries
You’ll be supported by and work closely with Sr. CSAs, Customer Service Specialists (CSSs) and other team members to deliver a premier customer experience
We offer training programs and support to help you be a successful customer service agent
Qualification
Required
High school diploma or equivalent
Minimum of 2 years of professional experience in an office environment involving customer or employee account transactions (e.g., insurance, healthcare, retirement plans, banking/financial or HR support)
Excellent verbal and written communication skills
Analytical reasoning and problem-solving skills
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Situational awareness, customer focus and attention to detail
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Strong attention to detail and organizational skills
Preferred
Associate or bachelor's degree in a related field
Bilingual or multilingual abilities
Two years' experience in a high-volume call center environment
Familiarity with benefits-specific regulations and compliance standards
The ability to interpret information
Benefits
Health insurance
A company-funded retirement plan that gives you shares of Publix stock
A 401(k)-retirement savings plan
A stock purchase plan
Paid time off
Tuition reimbursement
Free lunch: Onsite cafeteria featuring daily selection of hot meals, soup, sandwich and salad bar
Free flu shots
Mental health and financial counseling
Short-term disability
Group life insurance
PROFIT Plan contributions
401(k) with company matching
The ability to purchase Publix Stock after one full year of service
Company
Publix Pharmacy
Publix proudly launched its first pharmacy in 1986. Today, we have expanded to over 1,300 locations, opening up to 40 new ones annually.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase