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Kings River Packing · 8 hours ago

IT Support Engineer

Sanger,CA,US

Full-time

Onsite

Entry Level

$25/hr - $30/hr

1+ years exp

Kings River Packing, LP is an 8th generation family-owned grower-packer-shipper in the citrus industry. As an IT Support Engineer, you will ensure the smooth operation of technology systems by providing essential technical support to end-users, resolving hardware and software issues, and maintaining system security.

AgricultureFarmingFood and BeverageFood DeliveryFruit

Responsibilities

Leveraging your proficiency in Windows and macOS operating systems to troubleshoot and resolve hardware and software issues

Utilizing strong analytical skills to diagnose issues and implement effective solutions efficiently

Communicating clearly and effectively with end-users, handling stressful situations with patience, and documenting issues and resolutions accurately to ensure a high level of customer satisfaction

Using remote desktop tools and ticketing systems to manage support requests and provide timely assistance

Applying basic cybersecurity practices to safeguard against malware and ensure safe browsing

Installing and configuring operating systems, software applications, and peripherals, while performing updates and basic repairs to keep systems secure and functional

Working effectively within a team, utilizing collaboration tools such as Microsoft Teams, and supporting colleagues as needed to achieve collective goals

Qualification

Windows operating systemMacOS operating systemTechnical support toolsBasic networking conceptsIT security best practicesCustomer service skillsProblem-solving skillsCommunication skillsTeam collaboration