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NinjaOne · 15 hours ago

Enterprise Solutions Engineer

Massachusetts, United States

Full-time

Hybrid

Senior Level, Lead/Staff

$140K/yr - $200K/yr

10+ years exp

NinjaOne is a company focused on automating IT processes to enhance endpoint management for over 20,000 customers. They are seeking a highly autonomous Enterprise Solutions Engineer to lead the technical sales cycle for enterprise accounts, collaborating closely with sales teams and contributing to the overall growth strategy.

Cyber SecurityDocument ManagementInformation ServicesSoftwareSoftware Engineering

Growth Opportunities

No H1B

Responsibilities

Own the full pre-sales technical experience for enterprise accounts—guiding prospects through evaluation, product demos, architecture design, and proof-of-concept stages

Collaborate closely with Account Executives and Sales Leadership to drive growth and align technical value to business goals

Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption success

Support the review and alignment of technical content within RFPs and RFIs without owning full proposal management

Serve as a strategic voice between Sales and Product—surfacing feedback, identifying feature gaps, and influencing roadmap direction

Build and maintain reusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE-to-SE model

Represent NinjaOne at enterprise-facing industry events, conferences, and customer forums

Help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross-functional alignment

Qualification

Pre-sales engineeringSolutions architectureTechnical consultingB2B SaaS experienceWindows proficiencyNetworking conceptsRMM tools experienceScripting experienceSalesforce experienceCommunicatorBuilder's mentalityTechnical certificationsEmotional intelligenceCustomer-first mindset

Required

Proficiency in Windows environments (registry, services, performance troubleshooting)

Familiarity with Linux/macOS systems and basic command-line troubleshooting

Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections

Hands-on experience with RMM tools, ITSM platforms, and endpoint lifecycle management

Experience with Salesforce, Jira, Highspot, or equivalent systems is required

10+ years in a pre-sales engineering, solutions architecture, or technical consulting role supporting enterprise B2B SaaS customers

Evolved from a technical background (e.g., TAM, support, systems engineer), with practical insight into IT operations at scale

Strong communicator with executive presence—able to tailor messaging for admins, architects, and senior business stakeholders

Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM-adjacent platforms

Understands how IT teams evaluate, implement, and scale solutions—along with insight into the limitations of legacy platforms and the shift toward unified, modern alternatives

Known for high emotional intelligence, technical credibility, and a customer-first mindset

Operates well in ambiguity and brings a builder's mentality to scaling people, processes, and tools