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Gardner White Furniture & Mattress · 1 day ago

Customer Service Representative

Warren, MI

Part-time

Onsite

Entry Level

1+ years exp

Gardner White Furniture & Mattress is seeking a highly motivated and customer-focused individual to join their team as a Customer Service Representative. In this role, you will serve as the primary point of contact for customers, assisting with inquiries, purchases, and resolving any issues to deliver a positive shopping experience.

E-CommerceManufacturingRetail

Comp. & Benefits

Responsibilities

Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability

Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary

Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments

Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily

Develop a deep understanding of our furniture products, including features, materials, and styles

Stay updated on product inventory, promotions, and sales events to provide accurate information to customers

Other duties as assigned

Qualification

Customer serviceMultitaskingMicrosoft OfficeProblem-solvingCash handlingFurniture productsFriendly demeanor

Required

High School diploma or equivalent

Strong problem-solving abilities and ability to remain calm under pressure

Friendly and approachable demeanor with a passion for helping others

Ability to multitask and prioritize tasks in a fast-paced environment

Strong computer skills and Microsoft Office experience

Preferred

1 year of customer service and/or call center experience

Knowledge of furniture products and industry trends

Cash handling and/or accounting experience

Company

Gardner White Furniture & Mattress

Gardner-White Furniture has been in business since 1912, and as the world of retail drastically changed, we have remained family-owned and operated, and dedicated to being headquartered in Michigan.

Founded in 1912

Auburn Hills, Michigan, USA

501-1000 employees