Planet 13 Holdings, Inc. · 1 week ago
Guest Relations Supervisor
Las Vegas, NV
Full-time
Onsite
Entry, Mid Level
1+ years expPlanet 13 Holdings, Inc. is a leading Las Vegas dispensary focused on providing high-quality recreational cannabis products. The Guest Relations Supervisor oversees the guest relations team to ensure exceptional customer service, manage daily operations, and enhance customer satisfaction and loyalty while supervising and mentoring staff.
CannabisRetailWholesale
Responsibilities
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
Creates an exceptional customer service experience with guests
Improving customer service experience, create engaged customers and facilitate organic growth
Assume responsibility for customer issues and ensure their resolution
Establish a clear mission and implement strategies aligned with it
Monitors visitor access and issues passes when required
Managing incoming calls and customer service inquiries
Working knowledge of medical and retail products
Helps facilitate the flow of traffic within Planet 13
Communicates in the moment updates and reminders to the Guest Relations Manager as needed
Responsible for running in-store traffic reports
Comply with all HR policies including confidentiality and non-disclosure
Assist with the implementation of company policies, standard operating procedures, and performance standards
Maintain a clean and organized work environment
Daily compliance with Company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules
Qualification
Required
Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to write speeches and articles for publication that conform to prescribed style and format
Ability to effectively present information to top management, public groups, and/or boards of directors
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
To perform this job successfully, an individual should be proficient in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and industry-specific software
Must be 21 years of age or older
NV State Agent Card Required
OSHA 10 Required (company paid) to be completed within 6 months of hiring
Preferred
Experience with an Inventory/POS system
Benefits
OSHA 10 Required (company paid) to be completed within 6 months of hiring.
Company
Planet 13 Holdings, Inc.
As an innovative, vertically-integrated and established multi-state operator, Planet 13 Holdings, Inc.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$229.29M2024-05-22Post Ipo Equity· $54.42M
2024-03-04Post Ipo Equity· $11.3M
2023-11-24Post Ipo Equity· $0.71M
Leadership Team
Chris Wren
Co-Founder and Vice President, Operations
Recent News
GlobeNewswire
2026-01-03
Planet 13 Holdings Inc.
2025-11-19
Planet 13 Holdings Inc.
2025-11-14
Company data provided by crunchbase