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WRMC, Inc. · 1 day ago

Assistant General Manager | Luxury Residential High-Rise

Austin, TX

Full-time

Onsite

Senior Level

Worth Ross Management Company is an award-winning industry leader in HOA management, known for its commitment to diversity and inclusion. The Assistant General Manager will work closely with the General Manager to oversee the daily operations of a luxury high-rise residential community, focusing on delivering exceptional resident experiences and operational excellence.

ConstructionLifestyleReal Estate

Responsibilities

Process all payables and receivables within prescribed guidelines

Maintains an organized file to include copies of all invoices with approval, chart-of-accounts code, and payment information clearly documented

Invoices to be documented by month in alphabetical order to facilitate easy coordination with the general ledger

Maintains and reconciles petty cash within prescribed guidelines

Maintains all files in the Management Office(s)

Conducts all new Resident Orientations

Able to prepare written correspondence as needed

Maintains the incoming/outgoing mail

Ensures that reasonable requests/complaints of the residents, as they relate to the job description and Condominium Association Documents, are handled promptly

Maintains a working knowledge of the Condominium Association Documents

Maintains reservations of the community room(s) and service elevator(s) in accordance with the written guidelines

Maintains and updates master database of all Residents as described in the Condominium Association Documents

Maintains hardcopy document folders of all Residents in the Management office

Maintains office supplies within budgeted guidelines

Maintains current information in Building Link regarding new Resident information

Keeps the Residential Community up to date with frequent Community Updates via email

Helps in preparation of the GM's monthly meetings for the Board of Directors. List all new unit closing pending, and current units closed for the week. Number of units on the market. List of units being leased. Report on Residents moving in or out of the building for the week

Collect paperwork in preparation for Residential move-ins and move-outs

Collect paperwork on all reservations

Assists with the planning and implementation of three-yearly Residential Community Events: meets with several caterers, obtains necessary bids for the best decision. Place an order for any additional rental required

Helps in maintaining a strong relationship with vendors and contractors

Handles leasing, notices, and resident interactions legally and ethically

Understands interview techniques and hiring guidelines

Interviews job applicants

Understands employee rules, regulations, and proper disciplinary procedures

Directs and monitors the Front Desk personnel

Creates and maintains an excellent work environment, centered upon teamwork and mutual respect

Communicates daily with the General Manager on issues such as employee feedback, workers' compensation issues, resident feedback, and construction/vendor issues

Maintains secure storage and control of the key cabinet in the Management Office

On-call as directed by the General Manager

Answers the telephone promptly using proper telephone etiquette

Maintains a neat, clean, and professional manner at all times

Maintains a neat, clean, organized, and safe work environment

Understands the building safety procedures and their specific role in maintaining a safe environment

Understands the building emergency plans and their specific role in an emergency

Qualification

Association management experienceFair Housing Laws knowledgeTeam managementCustomer service skillsCommunication skillsOrganizational skillsCoaching abilitiesTraining abilitiesBasic troubleshootingComputer skillsPeople-oriented

Required

High School Diploma required

Strong customer service, communication, and people skills

Highly organized, people-oriented, and able to work under tight deadlines

Experience managing a team

Familiar with Fair Housing Laws, ADA compliance, and local/state housing regulations

Excellent computer skills with Canva, Excel and Word

Basic troubleshooting knowledge

Preferred

Experience in association management is a plus

Coaching and training abilities are desirable

Benefits

Medical

Dental

Vision

Short term disability (STD)

Long term disability (LTD)

Employee assistance program (EAP)

Identity theft protection

Pet insurance

Retirement

Paid Time Off (PTO)

401K

Company

WRMC, Inc.

Serving Communities with Sophistication, Integrity, and Resourcefulness At WRMC, we know communities are not just buildings – they are the people who live, work, and thrive in them.

Founded in 1989