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FranklinCovey · 1 day ago

Mid-Market Client Partner

United States

Contract

Remote

Mid Level

$120K/yr - $155K/yr

3+ years exp

FranklinCovey is a leading leadership company that partners with clients to build effective leaders and teams. The Mid-Market Client Partner will focus on cultivating and expanding relationships with existing clients, driving revenue growth through upselling and cross-selling, and ensuring long-term client satisfaction.

EducationProfessional ServicesTraining

Culture & Values

Responsibilities

Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within assigned Major Market accounts to foster trust and loyalty

Business Growth: Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives

Strategic Planning: Collaborate with clients to understand their business objectives and challenges and develop tailored strategies that align our solutions with their needs

Account Monitoring: Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention

Cross-Functional Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure alignment on client needs and deliverables

Reporting and Analysis: Prepare and present detailed reports on account performance, pipeline growth, and industry trends to both internal stakeholders and clients

Problem Resolution: Address client concerns promptly and effectively, ensuring timely solutions and a high level of client satisfaction

Qualification

Account ManagementBusiness DevelopmentClient Relationship ManagementCRM SoftwareMicrosoft Office SuiteAnalytical SkillsCommunication SkillsNegotiation SkillsInterpersonal SkillsProblem-Solving Skills