COGENT Infotech · 4 months ago
Salesforce Technical Business Analyst
United States
Full-time
Remote
Entry, Mid Level
2+ years expCogent Infotech is a consulting and talent solutions company that emphasizes inclusivity and innovation. They are seeking a Salesforce Technical Business Analyst to understand, document, and map business processes to technology solutions, while conducting gap analysis and collaborating with various stakeholders.
ConsultingInformation ServicesInformation Technology
Responsibilities
Identify business needs, elicit specifications and requirements, and collaborate with customers and other IT team members to develop innovative solutions
Prepare functional specifications, review with customer, and revise as needed, obtain sign off. Provide analysis for projects involving systems design or redesign
Serve as a customer liaison, represent the department as needed on project teams and working groups
Document system processes, configurations, and changes
Manage multiple projects and assignments concurrently; meet established deadlines
Communicate to management and end-users in meaningful and understandable terms
Facilitate communication and collaboration among diverse groups at all levels of the organization
Serve as a resource and mentor for other team members. Understand and adhere to policies and procedures
Perform other responsibilities as assigned
Qualification
Required
Bachelor's degree in Information Systems or related field and two years experience in systems analysis work; or
Associates degree and five years of experience in systems analysis work
Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience
Experience translating business needs into formal requirements
Experience creating functional and technical documentation
2 Years Experience doing functional design and requirements in Salesforce
Experience with Salesforce Sales and Service Cloud
Experience with Salesforce Lightning capabilities and familiarity with what can be accomplished using Flows, Approval Processes, and other Salesforce automations
Ability to create reports in Salesforce. Familiarity with Salesforce data models and metadata
Ability to communicate technically complex concepts in easy-to-understand terms
Ability to communicate effectively and clearly with both technical and non-technical staff
Ability to focus on details to create a reliable and accurate work product
Experience establishing, documenting, and maintaining procedures and processes
Experience with relational databases and complex data structures; ability to create basic SQL queries
Knowledge of end user data manipulation tools
Knowledge of report creation tools. Strong organizational and time management skills
Ability to facilitate internal end-user training on new or substantially modified systems
Ability to facilitate User Acceptance Testing sessions
Experience triaging bug and enhancement tickets and helping to diagnose system problems
Knowledge of data security and encryption
Ability to keep up with IT advancements
Company
COGENT Infotech
Cogent Infotech is an IT consulting firm that provides digital business solutions, digital transformation, and research services.
501-1000 employees
H1B Sponsorship
COGENT Infotech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (26)
2023 (14)
2022 (21)
2021 (20)
2020 (34)
Funding
Current Stage
Late StageLeadership Team
Nandan Banerjee
Founder & CEO
Manu Mehta
Founder, President
Recent News
24-7 Press Release Newswire
2024-12-12
Company data provided by crunchbase