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CoreCivic · 17 hours ago

Manager, Quality Assurance

Eden, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

CoreCivic is dedicated to bettering the public good and is seeking a Manager, Quality Assurance to oversee the Quality Assurance department. This role involves managing audits, inspections, and compliance, as well as collaborating with various departments to ensure high standards of care and operational efficiency.

Government

Responsibilities

Manages all areas of Quality Assurance to include audits, inspections, data gathering and analysis, reporting, training and communication in accordance with established policies and procedures and contractual requirements

Collaborates with facility management, department managers, FSC and contracting agency to formulate, revise and implement policies and procedures in compliance with established company policies and procedures, accreditation standards, and contractual requirements. Develops strong working relationships with contracting agencies and ensures consistent communications between the facility and the contracting agencies

Manages and conducts audits and inspections of overall facility operations and maintenance to make improvement recommendations affecting the, efficiency and quality of the facility organization, security, operations, services, programs and budget. Coordinates and assists department heads with developing, reviewing, implementing, and validating corrective action plans to ensure that root causes are addressed and corrective actions are effective

Conducts regular inspections to ensure facility is ACA audit ready. Collects, prepares, reviews and maintains all facility ACA files

Collaborates with facility department heads on Quality Assurance inquiries. Ensures top facility performance by providing direction and advises best practices using experience, data, contractual standards and company policy and procedure guidance

Compiles, prepares and accurately maintains, on a current basis, standard operating records and reports, as requested by management or required by policies, procedures, regulations, laws, accreditation standards and/or contract. Reviews reports and records produced by staff; properly processes all reports and documents in a timely manner

Collaborates with FSC Legal to review and respond to lawsuits. Assists with providing related facility records, and attends court and/or administrative hearings, as necessary

Utilizes established company and facility policies and procedures in making decisions, but performs with a high degree of independence and professional administrative skill and uses sound independent judgment in meeting the responsibilities and performing the duties of the position

May supervise and train Quality Assurance department staff. Directs, coordinates and reviews work assignments to ensure effective and efficient operations of the department

Domestic U. S. travel may be required

Qualification

Quality AssuranceAuditsInspectionsData AnalysisAccreditation StandardsMicrosoft OfficeAnalytical AbilitySupervisory SkillsWritten Communication

Required

Graduate from an accredited college or university with a Bachelor's degree in criminal justice, corrections, social or behavioral science, quality assurance, business administration or a related field is required

Two years of experience in corrections, quality assurance, accreditation, or a related field is required

Additional experience in corrections, quality assurance, accreditation, or a related field may be substituted for the education requirement on a year-for-year basis

Excellent written communication skills and analytical ability required

Proficiency in Microsoft Office applications or other similar software applications is required

A valid driver's license is required

Minimum age requirement: Must be at least 18 years of age