Mr. C Miami - Coconut Grove ยท 1 day ago
Customer Service Outreach Specialist
New York, NY
Full-time
Onsite
New Grad, Entry LevelMr. C Miami - Coconut Grove is seeking a Customer Service Outreach Specialist to assist in the retrieval of medical records for audit. The role involves conducting outreach calls to providers for medical records due for audit and ensuring timely submission of records while adhering to HIPAA regulations.
Hospitality
Responsibilities
Utilize Medreview systems to review and verify chart status
Conduct internet research to obtain provider contact information
Conduct outreach calls to providers to request medical records for audit
Verify contact information with providers for requesting documents required for audit and ensure client and member data is safeguarded in accordance with HIPAA regulations
Collaborate with other Medreview departments to ensure validity of contact information given by the provider
Update Outreach Report accordingly and submit daily for review
Outreach providers regarding resubmission of charts when needed
Qualification
Required
High school Diploma or equivalent experience is required
Experience conducting high volume calls
Knowledge of HIPAA privacy information standards required
Ability to prioritize and organize workload and complete tasks independently
Demonstrates excellence in listening, written communication, and interpersonal skills
Proficiency with Excel, Word, Outlook, and other applications
Previous experience handling medical records required
Experience in a medical review or healthcare/health plan setting required
Must be willing to commute to the office 5 days a week
Company
Mr. C Miami - Coconut Grove
From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase