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MC Companies · 4 days ago

Service Manager

Phoenix, Arizona, United States

Full-time

Onsite

Mid, Senior Level

MC Companies is a group of individuals united as a team, dedicated to providing residents, associates, and investors with a pleasant and rewarding experience. The Service Manager is responsible for the overall appearance and maintenance of the property, leading the Service and Hospitality teams to ensure upkeep, unit turnover, ongoing maintenance, and repairs while emphasizing safety.

Real Estate

Culture & Values

Responsibilities

Directs vendors engaged in ground maintenance activities, such as mowing lawns, trimming hedges, removing weeds, and raking and disposing of leaves and refuse

Directs service team engaged in general maintenance and upkeep of buildings and grounds, completing resident work orders, and preparing units for rent; in a timely manner. Duties may include:

Painting, plumbing, carpentry work, drywall, electrical, HVAC

Cleaning and maintaining pool by emptying skimmers, testing chemicals, maintaining logs

Light electrical repairs on items such as, appliances, fixtures, switches, outlets, circuits, and ensures that all routine lighting inspections are completed and burnt-out bulbs are being replaced as necessary

Door locks, re-keying, P.O. boxes and locks

Following service process through to completion then inspects work for conformance to specifications and standards and ensures resident satisfaction

Directs team engaged in general housekeeping of units for rent and maintaining cleanliness of common areas, including buffing, dusting, sweeping, mopping, vacuuming, and other general cleaning

Directs workers assisting other departments as requested, including moving furniture, and unloading and storing supplies

Maintains stocks of frequently used items to maintain flow of work and take advantage of quantity buying power; requisitions equipment; tools, and supplies

Establishes or adjusts work procedures to meet production schedules

Ensures team assists in distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.)

Assures quality and quantity of models and market ready units by walking them daily and communicating any service-related needs to the service team

Ensures team meets regularly to discuss safety; upholding policies of the community; work problems or concerns; professionalism; and achievement of work goals

Regularly evaluates team, praises, and disciplines where appropriate, in conjunction with company policies for such action. Ensure actions are documented and that communication with supervisor and Human Resources is adhered to

Provides support to staff to encourage team work and lead as an example in creating a harmonious environment

Analyses and resolves work problems

Maintains accurate records regarding preventive maintenance, work orders, apartment refurbishing, annual inspections, inventories and purchase orders

Assists in apartment check-in and check-out inspections

Ensures the MSDS’s are updated at all times

Qualification

Maintenance managementSafety complianceTeam leadershipCommunication skillsTime managementProblem solvingRespectfulnessTeamworkFlexibilityPositive attitudeOpen-mindedness