Leavitt Industrial Group · 14 hours ago
Service Coordinator
Round Rock, TX
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $52K/yrLeavitt Industrial Group is a customer-focused material handling equipment dealership with over 30 years of experience. They are seeking a Service Coordinator to manage service jobs, schedule work for technicians, and ensure customer satisfaction.
FinanceFinancial ServicesVenture Capital
Responsibilities
Organize and manage all Service jobs and incoming leads
Schedule work for Technicians, using the service scheduler to prioritize appointments
Communicate with Service and Parts team members to ensure workloads are maximized and customer needs are managed proactively
Maintain frequent customer contact and ensure customer satisfaction prior to initiating the billing process
Review WIP reports and bill applicable service calls to customers
Open and update all work orders in ERP system
Ensure all corporate safety initiatives and programs are strictly followed in the field
Qualification
Required
Previous dispatching and/or scheduling experience
Strong proficiency with MS Office Suite (Word, Excel, Outlook)
A customer service mindset and excellent verbal and written communication skills
Strong interpersonal skills, including the ability to work with internal and external customers at all levels
Excellent organizational skills, planning skills, and multitasking ability
Strong work ethic and a positive attitude
Preferred
Post-secondary degree or diploma in business, operations or a related field is an asset
Benefits
Comprehensive medical, vision, and dental benefits for you and your dependents
Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
Employee assistance programs
401K matching
Ongoing professional development opportunities
Company
Leavitt Industrial Group
Leavitt Industrial Group is a long-term owner and operator of industrial-focused businesses across North America.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase