UES · 13 hours ago
IT Helpdesk Technician
United States
Full-time
Remote
Entry Level
1+ years expUES is a national leader in geotechnical engineering, environmental consulting, and materials testing and inspection. They are seeking an IT Helpdesk Technician who will be the first point of contact for internal users, providing technical support and ensuring smooth business operations.
Civil EngineeringConstructionConsultingEnvironmental ConsultingProfessional Services
Responsibilities
Provide technical support to end users, including troubleshooting hardware, software, networking, and system issues
Respond to and address all support desk enquiries and provide technical support, track and monitor issues
Follow established IT UES internal end user Service Level Agreement to ensure a timely resolution
Assist with onboarding and offboarding processes including setting up and deactivating user accounts, hardware, and software access
Coordinate needed repairs over the phone or through remote communications
Install and configure applications on desktops, laptops, handheld devices
Maintain current knowledge of technology trends, tools, and best practices relevant to the role
Escalate complex issues to senior IT staff or vendors as needed and assist with issue resolution
Collaborate with team members on IT projects and initiatives as assigned
Perform other duties and responsibilities as required to support the department
Qualification
Required
High School Diploma and/or an Associate's degree in Information Systems, Computer Science, or a related field, or equivalent technical certifications and experience
1-3 years of experience in IT Helpdesk or support related technical role
Proficiency with Windows and/or Mac operating systems, Microsoft Office Suite, and common business software applications
Proficient in mobile technology e.g. IOS and Android devices
Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN)
Experience with ticketing systems and IT asset management tools
Strong troubleshooting and problem-solving abilities
Excellent communication and customer service skills
Ability to manage multiple priorities and respond to user needs in a timely manner
Preferred
Customer-First Mentality: A genuine passion for helping people, with the ability to translate 'tech-speak' into understandable solutions for non-technical colleagues
Career-Driven Growth Mindset: A strong desire to build a long-term career in IT; you aren't just looking for a job, you're looking for a platform to sharpen your skills and advance professionally
Ownership & Reliability: A proven track record of being dependable, following through on commitments, and taking personal pride in resolving issues from start to finish
Operational Flexibility: Willingness to participate in a light on-call rotation (approximately once every two months) to ensure our nationwide team stays supported during critical windows
Proactive Problem Solver: Someone who doesn't just close tickets but looks for ways to improve processes and prevent recurring issues
Company
UES
UES provides personalized engineering, environmental, testing and inspection services to clients across the United States.
1001-5000 employees
H1B Sponsorship
UES has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-07-29Acquired
Leadership Team
F
Frank Frione
Managing Partner
Recent News
2024-05-21
Company data provided by crunchbase