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Dexian · 15 hours ago

Call Center / Customer Service

Phoenix, AZ

Full-time

Onsite

New Grad, Entry Level

$18/hr - $23/hr

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking a Call Center Representative to provide superior customer service, handle incoming calls, and resolve customer inquiries effectively.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

Responsibilities

Provide superior customer service by answering incoming calls in a timely manner

Follow established policies and procedures to respond and route calls appropriately

Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively

Log customer information into a database ensuring data entry is accurate and complete

Access database per customer request for information; use critical thinking skills to perform research to find a solution for the customer’s need and/or concern

Verify and record demographic data with caller and escalate customer issues as appropriate

Provide clear and concise written responses to customer and vendor inquiries or escalate to the responsible resource for resolution

Maintain and improve quality results by adhering to standards and guidelines

Qualification

Customer serviceData entryProblem solvingCritical thinkingWritten communication

Required