Roku · 11 hours ago
Live Operations Associate
Austin, Texas
Full-time
Hybrid
Mid Level
4+ years expRoku is the #1 TV streaming platform in the U.S., Canada, and Mexico, aiming to connect the entire TV ecosystem. The Live Operations Associate will support premium subscription operations, focusing on building, launching, and managing subscription channels and live experiences while ensuring a high-quality viewer experience.
AdvertisingAdvertising PlatformsConsumer ElectronicsDigital EntertainmentDigital MediaHardwareMedia and EntertainmentSoftwareVideo Streaming
Responsibilities
Provide operational support across multiple concurrent live streams, maintaining clear communication and fast issue triage
Orchestrate tasks among production, service partners, and on-shift support engineers with clear directions and checklists
Partner with senior engineers and cross-functional teams on high-severity issues, balancing mitigation and root-cause analysis
Deliver timely reports with key metrics, incidents, mitigations, and follow-ups
Contribute to tooling improvements; assist in testing and adoption of automation that increases operational efficiency
Manage customer notifications and workflow coordination to meet service-level agreements
Assist in training and onboarding of new Live Event staff as the team scales
Qualification
Required
Provide operational support across multiple concurrent live streams, maintaining clear communication and fast issue triage
Orchestrate tasks among production, service partners, and on-shift support engineers with clear directions and checklists
Partner with senior engineers and cross-functional teams on high-severity issues, balancing mitigation and root-cause analysis
Deliver timely reports with key metrics, incidents, mitigations, and follow-ups
Contribute to tooling improvements; assist in testing and adoption of automation that increases operational efficiency
Manage customer notifications and workflow coordination to meet service-level agreements
Assist in training and onboarding of new Live Event staff as the team scales
Preferred
4+ years in the digital media space, ideally across partners of different sizes
4+ years in live online video operations with fundamentals in signal acquisition (transport streams, satellite downlink and fiber) and live workflows using SCTE markers
Experience managing Linear Programming schedules and Linear/Broadcast EPG
Experience monitoring and troubleshooting CDN-related issues
Familiarity with metadata concepts and feed formats such as XML and JSON
Advanced Excel skills and experience working in custom CMS tools
Strong communication skills with the ability to identify, prioritize, and track critical paths to resolution
Cross-functional collaboration experience with technical and business stakeholders
Structured, self-organized approach to problem solving
Knowledge of OTT and live streaming platforms and technology
Ownership mindset, collaborative working style, and ability to flex to nights/weekends as needed
A strong understanding of DAI/ SSAI / SCTE35 / SCTE224 Tech is a plus
Experience working with cloud based live streaming technologies is a plus
Understanding of DRM and other content protections schemes is a plus
Experience with live events such as premier sporting events, fashion shows and music concerts
Benefits
Global access to mental health and financial wellness support and resources
Statutory and voluntary benefits which may include healthcare (medical, dental, and vision)
Life
Accident
Disability
Commuter
Retirement options (401(k)/pension)
Time off work for vacation and other personal reasons
Company
Roku
Roku develops video streaming devices that provide users access to Internet-streamed video or audio services.
1001-5000 employees
H1B Sponsorship
Roku has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (120)
2024 (166)
2023 (81)
2022 (279)
2021 (195)
2020 (107)
Funding
Current Stage
Public CompanyTotal Funding
$212.01MKey Investors
News CorpFidelityGlobespan Capital Partners
2017-09-28IPO
2015-11-09Series H· $45.5M
2015-11-01Secondary Market
Leadership Team
Preston Smalley
VP of Viewer Product
T
Thomas Dodson
Vice President of Platform Operations
Recent News
2026-01-08
Company data provided by crunchbase