Spartanburg Regional Healthcare System · 1 week ago
IT Solution Support Specialist (Evenings)
Spartanburg, SC
Full-time
Onsite
Mid Level
3+ years expSpartanburg Regional Healthcare System (SRHS) is an integrated, community-focused healthcare organization serving the Upstate region of South Carolina. The IT Solution Support Specialist will provide first-level support to hospital staff, addressing hardware, software, security, and network issues while ensuring excellent customer service and timely resolutions.
DeliveryHealth CareHospital
Responsibilities
Respond to associate queries for Information Technology via telephone or electronic correspondence
Research customer queries using available resources. Resources include division incident tracking application, stored procedures and protocols, and divisional subject matter experts
Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Advise customers on status of incidents, problems, and requests
Document all interactions. Interactions include first call requests, follow up requests and resolutions
Direct/Re-direct customer requests to appropriate resource
Strong knowledge of incident tracking application and processes, procedures and policies that support utilization of application
Requires the ability to stay current with system supported product changes and updates
Escalates customer requests in accordance with departmental protocols
Demonstrates high energy, willingness to learn and adaptable to changing work environment
Complies with departmental and organizational policies, protocols, and procedures
Excellent written and oral communication skills
Ability to interact successfully with all levels of associates and IT Personnel
Ability to work in high pressure healthcare environment
Diagnoses computer, mobile, printer and application errors
Qualification
Required
High school diploma or equivalent
At least 3 years of IT experience
1–2 years of customer service experience
Strong knowledge of incident tracking application and processes, procedures and policies that support utilization of application
Ability to stay current with system supported product changes and updates
Excellent written and oral communication skills
Ability to interact successfully with all levels of associates and IT Personnel
Ability to work in high pressure healthcare environment
Diagnoses computer, mobile, printer and application errors
Active Directory
Microsoft Office 365
Citrix
Cisco Call Manager
Preferred
Associate's degree
3–5 years of Healthcare IT experience
Helpdesk certification
Company
Spartanburg Regional Healthcare System
Founded in 1921, Spartanburg Regional Healthcare System (SRHS) offers a full spectrum of services through six hospital campuses: Spartanburg Medical Center, Spartanburg Medical Center — Mary Black Campus, Pelham Medical Center, Cherokee Medical Center, Spartanburg Hospital for Restorative Care and Union Medical Center.
5001-10000 employees
H1B Sponsorship
Spartanburg Regional Healthcare System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (3)
2022 (10)
2021 (13)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
B
Bruce Davis
EVP, CFO
B
Beth Lawson
Chief Nursing Officer
Recent News
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