Associate Customer Relations Specialist jobs in United States
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MKS Inc. · 2 days ago

Associate Customer Relations Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$44K/yr - $83K/yr
date0+ years exp

MKS Inc. is seeking an Associate Customer Relations Specialist to serve as a critical link between customers, sales teams, and internal departments. The role involves handling customer inquiries, processing orders, and ensuring a seamless customer experience.

Enterprise SoftwareInformation TechnologyManufacturing
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H1B Sponsor Likelynote

Responsibilities

Maintaining direct contact with customers before and after sales to ensure high level of customer satisfaction
Providing price quotations
Collaborating with sales and product marketing to ensure we’re offering latest product
Maintaining current customer part number revision and cross reference
Maintaining customer OTD (on time delivery) analysis
Work cross-functionally with internal departments to meet customer requirements
Wide range of customer service functions included but not limited to:
Order entry, returns, credits, delivery schedules, and MRP updates
Maintaining weekly alignment with Customer portals and MKS ship schedule

Qualification

Customer serviceCommunication skillsCRM toolsMicrosoft ExcelProblem-solving skillsAttention to detail

Required

0-2 years of related experience
Strong communication and interpersonal skills
Strong problem-solving skills with the ability to resolve complex issues

Preferred

Bachelor's Degree preferred
Ability to handle multiple tasks with strong attention to detail
Familiarity with CRM tools (such as Oracle) is a plus
Familiarity with Customer portals preferred
Microsoft Excel proficiency

Benefits

Health insurance coverage (medical, dental and vision)
401(k) with company match
Life and disability insurance
11 paid holidays
Sick time
15 paid vacation days
[6 weeks fully paid] parental leave
Adoption assistance
Tuition reimbursement
[and for participation in any stock programs, signing bonus, etc.]

Company

MKS Inc.

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Glassdoor3.8
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MKS enables technologies that transform our world.
dateFounded in 1961
location
Andover, Massachusetts, USA
people-size10001+ employees
web-link
https://www.mks.com

H1B Sponsorship

MKS Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (5)
2022 (8)
2021 (6)
2020 (4)

Funding

Current Stage
Public Company
Total Funding
$4.97B
2024-05-13Post Ipo Debt· $1.37B
2023-10-03Post Ipo Debt· $3.6B
1999-03-30IPO

Leadership Team

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John T.C. Lee
President & Chief Executive Officer
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H
Hossein Zarrin
Director of Product Marketing
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Recent News

GlobeNewswire
MKS Inc. Unveils Photonics Solutions to Advance AI, Quantum, and Biotech at Photonics West 2026
2026-01-13
MKS Inc.
MKS Inc. Named One of America’s Most Responsible Companies
2025-12-04
MKS Inc.
MKS Inc. to Participate in Nasdaq 53rd Investor Conference
2025-12-01
Company data provided by crunchbase