Waterhouse Bath & Kitchen Studio ยท 3 weeks ago
Inside Sales Counter
Perrysburg, OH
Full-time
Onsite
Mid Level
3+ years expWaterhouse Bath & Kitchen Studio is a wholesale company located in Perrysburg, Ohio, seeking an Inside Sales professional to join their Counter Sales team. The role involves maintaining current sales accounts, generating new business, and providing superior customer service in collaboration with the outside sales team.
CommercialConsumer GoodsRetail
Responsibilities
Answer phones and provide the same friendly, excellent service
Advises and actively upsells customers at the counter on complimentary products beyond the original order
Sells & promotes the items and products that we stock - provides alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brands
Develop and maintain relationships with current and potential customers
Assist customers with product inquiries and recommendations
Process orders and track shipments to ensure timely delivery
Provide pricing and product information to customers
Stay up-to-date on product knowledge and industry trends
Collaborate with outside sales team to meet company goals
Resolve customer complaints and issues in a timely and professional manner
Make proactive calls from sales made and courtesy calls to customers in for future sales
Pull orders from the warehouse when necessary and help with loading into customers vehicle
Research (repair) parts, warranty information, and sizing information for customers
Attend all sales meetings as requested
Keep counter / sales area clean and organized
Rotate products from the display case to continually encourage a variety of impulse-buys
Assist outside sales team as an inside support person by creating Job Submittals and Operations and Maintenance (O&M) Manuals, and sending documentation to customers
Pack and ship UPS shipments, and online/website orders
Qualification
Required
Minimum of 3 years in an inside sales role
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong problem-solving and decision-making skills
Proficient in Microsoft Office Suite
High school diploma or equivalent
Preferred
Knowledge of CRM systems preferred
College degree preferred
Benefits
Health insurance
401(k) with Company Match
Paid Time Off (Vacation, Sick & Public Holidays)
Company Paid Short Term Disability
Company Paid Life insurance
Wellness Resources
Health Savings Account
Supplemental Insurance (Aflac)
Professional development assistance
Employee discounts
Training & Development
Company
Waterhouse Bath & Kitchen Studio
OUR STORY In 1976 Maumee Supply opened The Kohler Bath House; the first plumbing fixture showroom of its kind in the region.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase