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SmartBank · 11 hours ago

Deposit Operations Specialist

Murfreesboro, Tennessee, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

SmartBank is a company that values integrity and community involvement, and they are seeking a Deposit Operations Specialist. In this role, you will provide excellent customer service while handling various banking operations tasks, ensuring compliance with regulations, and maintaining documentation standards.

BankingFinancial ServicesService Industry

Growth Opportunities

Responsibilities

Embodying SmartBank's Core Values and Core Purpose

Follow and embrace the SmartBank Way

Provide excellent customer service to clients and/or fellow associates by investigating complaints, resolving issues and providing other assistance as needed

Prints notices and interest checks for mailing

Complete deficit balance processing, chargeback of checks, non-posted items, system corrections and check adjustments as assigned

Ensure documentation is maintained and scanning completed according to departmental standards

Assists with research projects, such as court-ordered subpoenas or account levies and garnishments

Performs new account documentation review as assigned

Process documentation account exceptions in a consistent manner as established by departmental standards

Complete new account documentation scanning and indexing in a timely manner

Make appropriate entries into the core system, general ledger or correspondent accounts

Reconciles appropriate accounts and assist others in reconcilement problems and error resolutions

Perform wire input and/or verifications as needed to process incoming and outgoing wires for both domestic and international

Verify daily stop payments noted on the stop payment report

Perform Large Dollar monitoring

Assist in dormant account review and escheatment process

Process as assigned debit card or ACH disputes

Assist with the DDA charge-off process

Complete foreign items in a timely manner

Monitor Consumer Mobile Deposits daily and complete holds as needed on suspect items

Complies with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act

Ensure required record keeping of documentation is maintained for the department

Performs other duties as assigned

Qualification

Banking experienceCustomer serviceAccount reconciliationDocumentation reviewProblem-solving

Required

High School Diploma or equivalent

Two to five years of related experience in banking

Exceptional customer service skills

Benefits

Medical, dental, vision, life, and disability insurance.

A 401(k) plan with an employer match of up to 4%.

Generous paid time off (PTO), including a minimum of 3 weeks.

SmartFlex Days.

Up to 11 Paid Company Holidays.

Mental health benefits, include 8 free sessions with a coach or certified professional.

Paid community involvement opportunities.

Company-provided apparel at no cost.

Learning and development opportunities, including professional and career development and tuition reimbursement.

Company

SmartBank

SmartBank is committed to offering the most efficient, effective, and secure way of delivering your financial information. It is a sub-organization of SmartFinancial.

Founded in 2007

Pigeon Forge, Tennessee, USA

201-500 employees