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Las Cruces Recovery Center · 22 hours ago

Alumni Coordinator

Las Cruces, NM

Full-time

Onsite

Entry Level

1+ years exp

Las Cruces Recovery Center is seeking an Alumni Coordinator responsible for planning and implementing outreach to strengthen relationships with facility alumni. The role involves coordinating events, managing alumni data, and developing communication strategies to enhance alumni engagement and referrals.

Mental Health Care

Responsibilities

Aligns facility alumni plan with corporate alumni strategy

Ensures a smooth alumni experience with a documented customer journey map (what the experience should look like once completing treatment)

Plans, coordinates, and promotes alumni and community events, including quarterly and annual alumni reunions and sponsored outings or events such as a bowling, movie night, Superbowl celebration, etc

Promotes events effectively in the alumni/family networks and the surrounding communities. Manages and updates an events calendar on the website in coordination with VP of Digital Strategies

Collects alumni data upon/prior discharge and ensures the process to alumni status is smooth. Manages alumni data, updating in Salesforce and other directories as needed. Analyzes alumni data for findings and opportunities, as needed

Develops and implements a communication system utilizing phone, text, email, facility app, and any other channel available to follow-up and support program for facility alumni

Tracks and logs all outreach in Salesforce database

Creates and curates content, comments on posts, celebrates milestones, etc. Identifies and promotes any potential facility alumni advocates self-selecting in the CaredFor app

Provides Alumni social media and web support, creates custom content to engage with alumni community, collaborates with Digital team on posting

Driving Admissions by increasing the number of alumni and families making referrals to the facility

Measures the effectiveness of the alumni programs by creating and distributing satisfaction surveys, analyzing the data collected, and incorporating feedback from responses into future efforts

Leverages admissions and activity data in Salesforce to report on and evaluate result of efforts

Runs weekly group with all discharging clients to discuss alumni services

Conducts daily group with all clients in their first seven days of treatment to begin building a rapport and triaging client issues

Qualification

Alumni program developmentData analysisSalesforce proficiencyEvent planningCommunication skillsBachelor's DegreeAddiction treatment experienceMarketing knowledge