Crossover · 1 day ago
Director of Family Advocacy, Alpha - $200,000/year USD
New York, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$200K/yr - $200K/yr
5+ years expCrossover is hiring for the position of Director of Family Advocacy at Alpha, a private K–12 institution in Lower Manhattan. The role involves managing relationships with families throughout their journey, ensuring engagement, retention, and advocacy, while also conducting information sessions and addressing concerns directly with parents.
Information Technology & Services
No H1B
Responsibilities
Managing the complete relationship lifecycle with NYC families from initial contact through enrollment, retention, and sustained advocacy
Conducting high-impact information sessions and individualized consultations that shepherd families through sophisticated, multi-stage decision processes
Acting as the principal contact for parent questions, feedback, and sensitive matters—addressing them with decisiveness and professionalism
Generating enrollment growth through consistent on-site engagement, strategic outreach, and comprehensive integration into the local parent ecosystem
Transforming satisfied families into active advocates and referral generators within NYC's interconnected communities
Qualification
Required
At least 5 years in client-facing positions serving high-net-worth families (>$1M household income), with accountability for securing or enrolling $5K+ or multi-year commitments
Proven experience leading families through multi-meeting decision journeys that culminated in signed agreements or documented commitments
Specific, quantifiable results from previous roles, including conversion rates and retention, satisfaction, or referral metrics
Experience autonomously managing a personal prospect pipeline or community network from first inquiry through final decision
Verified ability to orchestrate events or services for 25+ high-profile individuals concurrently
Documented track record resolving sensitive matters, complaints, or confidential situations with successful outcomes
Current New York City residence or within a 1.5-hour commute; prepared to work on-site full-time and participate in local events
Legal authorization to work in the United States without sponsorship
Preferred
Professional background in independent education, philanthropy, luxury services, hospitality, wealth management, or concierge-level client relations
Current knowledge of NYC private school landscapes and family social networks
Experience serving as an organizational representative to demanding, high-visibility stakeholders
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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