Spectrum · 3 hours ago
Customer Service Representative
Amherst, NY
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25.25/hr
0+ years expSpectrum is a leading provider of communication and entertainment products, and they are seeking a Customer Service Representative to support their mobile services. In this role, you will utilize your problem-solving and communication skills to assist customers with inquiries related to mobile service activation, billing, and account management.
Digital EntertainmentInternetTelecommunications
No H1B
Hiring Manager
Megan Dorler
Responsibilities
Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
Representing a Fortune 100 company and being the voice of Spectrum
Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
Resolving mobile customer inquiries while creating best-in-class customer experiences
Working independently in an open, friendly environment while collaborating with a supportive, energetic team
Qualification
Required
Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak and understand English
Preferred
Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
Technical Skills: MS Office, computer skills, typing
Skills: Communication, organization, time management, multi-tasking, customer service
Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient
Benefits
Comprehensive pay and benefits package
Incentive-based compensation such as bonuses
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
Company data provided by crunchbase