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Advia Credit Union · 18 hours ago

Manager of HELOC Underwriting & Processing

Kalamazoo, MI

Full-time

Hybrid

Mid, Senior Level

$80K/yr - $96K/yr

5+ years exp

Advia Credit Union is a fast-growing organization positioned in the top 3% of credit unions across the United States. The Manager of HELOC Underwriting & Processing is responsible for leading the HELOC consumer loan underwriting and processing team, enhancing operational efficiency, and ensuring compliance with industry standards while providing excellent service to members.

BankingFinancial Services

Work & Life Balance

Responsibilities

Manages direct reports to maximize productivity, ensure efficient operations, appropriate controls, effectiveness, efficiency, and the potential of the human assets of the company, including; monitoring team performance, coaching, mentoring, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work guidelines. Appraise performance and provide recommendations for promotion, disciplinary action and termination, as appropriate. Communicates, coordinates, coaches and reviews direct reports to ensure efficient operations, appropriate controls and appropriate levels of productivity and effectiveness

Monitors and evaluates HELOC underwriting decisions to ensure lending decisions maintain a quality loan portfolio that drives profitability while managing appropriate levels of credit risk

Manages and directs the loan processing of HELOC loans, including gathering supporting loan documents, clearing conditions for loan closing, preparing loan closing documentation, validating funding documentation, and loan disbursement

Leads the daily operations of HELOC underwriting and processing to include productivity control, procedure interpretation, testing and review of procedures

Initiates projects and manages implementations that result in expense reductions and/or improved service and support

Partners with the Retail and the Member Contact Center (MCC) to manage HELOC product, process, procedures and the ongoing evaluation of market trends, competitor programs, and internal stakeholder needs

Manages vendor relations required to support various services for HELOC loans (e.g. underwriting, flood, appraisal, title, etc.)

Creates and maintains a culture of compliance and manages risk appropriately including but not limited to considerations related to Fair Lending, HMDA, RESPA, and CFPB

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising judgment, raising questions to management, and adhering to policy guidelines

Qualification

HELOC underwritingConsumer loan documentationRegulationsProcess improvementTeam managementInterpersonal skillsCommunication skills

Required

Five years to eight years of similar or related experience, including preparatory experience, including Home Equity Line of Credit and Consumer loan documentation experience

A college degree

Knowledge of State and Federal regulations affecting HELOC consumer loans

Knowledge of consumer loan policies, procedures, products, and services

A significant level of trust, credibility and diplomacy is required

In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs

Must be capable of climbing / descending stairs in emergency situation

Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator

Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary

Must be able to work extended hours whenever required or requested by management

Must be capable of regular, reliable and timely attendance

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team

Must be able to read and carry out various written instructions and follow oral instructions

Must be able to speak clearly and deliver information in a logical and understandable sequence

Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization

Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace

Must be able to effectively handle multiple, simultaneous, and changing priorities

Must be capable of exercising highest level of discretion on both internal and external confidential matters