Sorenson Communications · 8 hours ago
Installer/Trainer Full Time
Chicago, IL
Full-time
Onsite
New Grad, Entry Level
$12.78/hr - $21.34/hrSorenson Communications is a leading language services provider, and they are seeking a caring, customer service oriented Installer/Trainer to help individuals with hearing loss communicate effectively. The role involves installing and troubleshooting CaptionCall phones, training customers on their use, and promoting the service while maintaining customer records and inventory.
TelecommunicationsVoIP
Responsibilities
Install and troubleshoot CaptionCall phones
Courteously train customers on how to use the phone and its features
Promote the CaptionCall service
Assist Outreach Specialist with lead generation activities as needed
Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
Complete service calls as assigned
Accurately maintain customer records
Complete required reports and submit invoices and feedback on customer interactions
Retrieve and clean phones of former customers
Maintain adequate inventory of equipment and supplies in order to service customers
Adapt to new responsibilities as necessary
Other duties as assigned
Qualification
Required
High School Diploma or GED
Provide excellent customer service
Ability to effectively communicate in English through reading, writing, speaking and listening
Ability to work evenings and weekends as needed
Ability to drive and travel via air as needed
Ability to tailor to unique needs of individual customers
Must be reliable, organized and punctual
Ability to adapt to constantly changing environments
Able to sit/stand for a long period of time in an office environment
Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
Regular and predictable attendance required
Integrity to maintain highly confidential, sensitive information
Benefits
Mileage Reimbursement
Tablet Provided
Phone Provided
Growth Opportunities
Company
Sorenson Communications
Sorenson Communications provideS the highest-quality communication products and services to all deaf and hard-of-hearing individuals.
Founded in 2003
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paget Alves
Chairman & Chief Executive Officer
Brandon Arthur
Chief Corporate Development Officer
Recent News
thefastmode.com
2025-10-22
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