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VetClaims.AI · 15 hours ago

Dirctor Of Training and Developent

United States

Full-time

Remote

Director/Executive

$105K/yr - $120K/yr

7+ years exp

VetClaims.AI is a veteran-owned company dedicated to helping veterans secure VA disability benefits through innovative AI technology. The Director of Training & Development is responsible for designing and leading training programs that enhance employee performance and ensure compliance across a remote workforce.

B2CSoftware

Responsibilities

Develop and execute an enterprise-wide training and development strategy aligned with business goals

Establish standardized training frameworks while allowing for role-specific customization

Serve as the strategic owner of onboarding, upskilling, cross-training, and leadership development programs

Design, implement, and maintain training curricula, SOP-based learning paths, job aids, and documentation

Oversee training delivery through live sessions, LMS platforms, workshops, and coaching programs

Ensure all training materials remain current with VA regulations, internal SOPs, HIPAA, and quality standards

Partner with Quality Control and Fulfillment leadership to identify performance gaps and training needs

Develop remediation and refresher training programs based on QA findings and operational metrics

Track and report training effectiveness using KPIs such as productivity, accuracy, error rates, and retention

Build and manage leadership development programs for frontline leaders, managers, and directors

Support succession planning and internal promotion pipelines

Coach managers on performance management, feedback, and employee development best practices

Ensure all training documentation meets compliance, audit, and regulatory requirements

Maintain accurate training records, certifications, and completion tracking

Collaborate with HR and Compliance on mandatory workforce training initiatives

Lead, mentor, and develop Training Managers, Trainers, and Instructional Designers (as applicable)

Set performance expectations, goals, and professional development plans for the training team

Manage training budgets, platforms, tools, and external vendors

Qualification

Training program developmentLeadership developmentCompliance knowledgeData-driven decision-makingLMS platform familiarityStrategic planningChange managementStakeholder managementCommunicationAttention to detail

Required

Master's degree in Business Administration (MBA), Human Resources, Organizational Development, Education, or a related field, or an equivalent combination of education and relevant professional experience

7+ years of experience in training, learning & development, organizational development, or workforce enablement

3+ years of experience in a leadership or director-level role

Experience building and scaling training programs in a remote or distributed workforce