Mphasis · 1 day ago
Salesforce Business Analyst
Georgia, United States
Full-time
Hybrid
Senior Level
5+ years expMphasis is a company that applies next-generation technology to help enterprises transform businesses globally. They are seeking a Senior Business Analyst to guide customers through the implementation of Salesforce solutions, engaging stakeholders to understand business outcomes and defining success criteria.
Artificial Intelligence (AI)BlockchainCyber SecurityInformation TechnologyIT Management
Responsibilities
Lead Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
Synthesize requirements to create clear and comprehensive user stories and solution design documentation
Perform fit-gap analysis between Salesforce functionality and client requirements
Design elegant, innovative Salesforce solutions involving: configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
Draft custom development specifications and manage the delivery and testing of the functionality by Development resources
Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
Develop training curriculum and deliver training sessions to the solution’s end users
Work with a Silverline Engagement Manager to manage a project to scope, budget and timeline expectations
Qualification
Required
BA/BS degree in Business, Computer Science or Engineering – or equivalent work experience; MBA preferred
5+ years experience administering or consulting with Salesforce
Experience with Experience Cloud Strongly desired
Experience with high volume ticketing systems highly preferred
Experience with business process definition, best practices, and reengineering
Experience writing user stories to capture Salesforce requirements
Experience with data migrations from third party systems to Salesforce
Experience designing or building Salesforce integrations with 3rd party applications
Understanding of the key levers for B2B, B2C, hybrid business models
Understanding of key concepts of user centered design and design thinking
Great teamwork and collaboration skills
Preferred
Salesforce Certified Business Analyst
Salesforce Consultant
Salesforce Administration
Platform App Builder
Salesforce Experience Cloud
Salesforce Sales & Service Cloud
Company
Mphasis
Mphasis is an IT services company that offers blockchain, cyber security, product engineering, DevOps, and other services. It is a sub-organization of Blackstone Group.
10001+ employees
H1B Sponsorship
Mphasis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1685)
2024 (1453)
2023 (1350)
2022 (1639)
2021 (1415)
2020 (1251)
Funding
Current Stage
Public CompanyTotal Funding
$68.92MKey Investors
Blackstone Group
2020-04-02Post Ipo Equity· $68.92M
2016-04-05Acquired
2004-06-04IPO
Leadership Team
Nitin Rakesh
Chief Executive Officer and Managing Director
Aravind Viswanathan
Chief Financial Officer
Recent News
2026-01-11
2025-12-27
2025-12-26
Company data provided by crunchbase