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MISTRAS Group · 3 days ago

Strategic Account Manager- Data Solutions

Houston, TX

Full-time

Hybrid

Mid, Senior Level, Lead/Staff

8+ years exp

MISTRAS Group is seeking a Strategic Account Manager for their Data Solutions COE to support business development activities. The role involves identifying new clients, maintaining existing relationships, and collaborating with various teams to drive client retention and revenue growth.

Public Safety

Responsibilities

Promote a safe work environment and a Safety-First attitude

Have a full understanding of Mistras’ Data Solutions COE portfolio

Serve as an expert for Data Solutions COE sales, with an initial focus on implementation & RBI sales activities

Serve as a Brand Ambassador, helping to increase market awareness & sales activities of the Data Solutions COE via trade shows, professional engagements, standards committees, and industry forums, as deemed appropriate by Management

Coordinate closely with the Data Solutions COE, Sales Management, and Operations to drive open collaboration, consistency, and continued revenue expansion across the Group

Support Business Development Activities

Identify and Manage opportunities with new and existing clients

Improve client satisfaction and knowledge of available offerings

Provide a level of Account Management to existing customers

Facilitate Sales-cycle Activities

Develop and execute sales action plans that deliver profitable growth within the Data Solutions COE

Manage clients through the entire sales cycle process including, but not limited to:

Opportunity identification

Project scoping

RFI/RFP approval processes

Proposal development

Job acceptance

Project handover

Work with SMEs to answer questions and demonstrate team expertise via:

Scheduled demos & discussions

Technical email and phone responses

Development of supporting material for distribution

Support the development of improved Data Solutions COE Material, Marketing, and Promotions

Develop strong working relationships with existing clients to drive current and future improvement opportunities

Update & maintain current customer information and sales activities in Mistras’ CRM on a daily & weekly basis

Participate fully in training sessions, meetings, skill building and professional development classes

Qualification

Data Solutions expertiseBusiness DevelopmentProject ManagementPCMS ImplementationRBI ImplementationCRM proficiencyMicrosoft OfficeClient relationship managementTeam collaboration

Required

Engineering degree or 8+ year's industry experience related to mechanical integrity, inspection, maintenance activities, and/or IDMS/RBI Implementation

Demonstrated ability to work as both a leader and collaborative team member

Demonstrated ability to manage a large quantity of on-going projects

Business Development experience a plus

Valid Driver's License

Travel between 30-60%

Microsoft Office suite (Word, PowerPoint, Excel etc.)