Ford Motor Company · 9 hours ago
Uptime Technical Specialist
Dearborn, MI
Full-time
Hybrid
Mid Level
3+ years expFord Motor Company is on a transformational journey to enhance its Customer Service Division, focusing on global parts, service, and accessories. The Uptime Technical Specialist plays a crucial role in reducing high duration repair orders by leveraging data to improve dealership technicians' ability to diagnose and repair vehicles.
AutomotiveAutonomous VehiclesManufacturingTransportation
No H1B
Responsibilities
Improve the rate of repairs that require technical assistance completing within 29 days for warranty repair orders (ROs)
Improve time to resolve technical assistance requests, together with cross-functional teams, including quality issues impacting multiple vehicles, technical assistance processes, and systemic issues
Analyze data to identify and quantify issues, and measure impact of implemented actions
Lead cross-functional work to resolve issues, including root cause analysis, action planning and implementation
Maintain documentation for data analytics, concern identification and quantification, meeting minutes, action planning and other workflows related to identification and resolution of issues
Participate in various forums leading discussions as a subject matter expert within assigned equity on drivers of aging ROs with technical assistance
Collaborate with data scientists on data analysis methods and automation, including use of AI resources and improving integrity and utilization of available data
Qualification
Required
Bachelor's degree in Automotive Technology/Management or Engineering discipline or equivalent combination of relevant education and experience
3+ years' experience leading cross-functional problem solving in automotive domain
Experience using data to identify problems and data-driven problem solving
Experience using Microsoft Office applications (Excel, PowerPoint)
Self-management skills
Strong written and verbal communication, and presentation skills are a must
Ability to communicate across organizations and up to senior leadership
Capacity to effectively manage and prioritize multiple tasks simultaneously
Preferred
Automotive technical service background desired
Dealership employment or FCSD field experience desired
Experience using Ford service systems such as GTAC, GCQIS, GSAR and PTS is helpful
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Company
Ford Motor Company
We don't just make history -- we make the future.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$16.23BKey Investors
US Department of EnergySoros Fund Management
2025-07-29Post Ipo Debt· $3B
2023-08-17Post Ipo Debt· $4B
2023-06-22Debt Financing· $9.2B
Leadership Team
James Farley
Chief Executive Officer
Efrat Barit
COO
Recent News
Company data provided by crunchbase