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Marigold · 15 hours ago

Technical Support Specialist

United States

Full-time

Remote

Entry Level

$42K/yr - $45K/yr

1+ years exp

Marigold is a fast-growing marketing technology company that helps businesses build stronger customer relationships through its core platforms. The Technical Support Specialist will work with the Campaign Monitor team to provide timely and personable support, troubleshoot technical challenges, and contribute to improving user experience.

CRMDigital MarketingMarketing

H1B Sponsor Likely

Responsibilities

Serve as the first point of contact for customer inquiries, delivering timely and effective solutions

Troubleshoot and resolve a wide range of technical issues with accuracy and professionalism

Provide guidance and best practices to help customers maximize the value of our email marketing software

Collaborate with product and engineering teams by sharing customer insights to improve features and user experience

Maintain clear, up-to-date internal documentation and resources for both customers and colleagues

Continuously develop product knowledge and stay informed on new features, updates, and processes

Qualification

Technical support experienceProblem-solving abilitiesSalesforce proficiencySaaS familiarityCustomer service skillsCollaboration tools usageAI technologies exposureTeam-oriented mindset

Required

1–2 years of experience in customer or technical support roles

Proven success in customer-facing positions

Eagerness to learn and openness to constructive feedback

Team-oriented, collaborative, and solutions-focused mindset

Strong problem-solving and troubleshooting abilities

Commitment to continuous process improvement

Experience working effectively within a remote team

Preferred

Proficiency with Salesforce or other CRM platforms

Familiarity with SaaS applications and cloud-based software

Comfortable using collaboration tools such as Slack and Google Workspace

Exposure to AI-powered chatbots and related technologies

Benefits

Medical/dental/vision insurance

Life/accident/disabilities insurance

Supplemental health benefits

FSA

EAP and pet insurance

Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.

Paid Volunteer Time

401k plan with a company match on your contributions.

Employee-centric and supportive remote work environment with flexibility.

Support for life events including paid parental leave.

Company

Marigold

Marigold offers marketing technology solutions designed to help marketers of all sizes grow the relationships that grow their business.

Founded in 2017

Nashville, Tennessee, USA

1001-5000 employees

https://meetmarigold.com

H1B Sponsorship

Marigold has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)