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Minted · 1 day ago

Client Sales Specialist

United States

Full-time

Remote

Entry, Mid Level

$22.33/hr - $29.18/hr

2+ years exp

Minted is a company that empowers independent artists to sell and showcase their work. They are seeking a Wedding Concierge to provide virtual consultations to wedding customers, guiding them through Minted's products and services to help them find their perfect wedding stationery. The role involves building relationships with customers, upselling products, and ensuring a high-quality customer experience.

ArtCrowdsourcingE-CommerceGraphic DesignHome DecorInternet

Responsibilities

Host wedding consultations with customers over video consultations, orienting them with their wedding vision while helping them find their dream wedding stationery

Upsell and cross-sell during all consultations to help the customer find the best possible stationery for their Wedding

Serve as a dedicated customer advocate and brand ambassador, influencing the prospective customer’s perception of Minted

Answer questions about Minted’s full suite of products and services, customization, assistance with how to place orders, and how to access a Designer

Liaise with other departments when the customer needs additional support or services

Document customer interactions thoroughly and accurately in our CRM, while following departmental policies

Use support tools & training, including our knowledge base, to respond to inquiries and ensure our customers’ satisfaction and a high-quality concierge experience

Identify opportunities for improving the customer experience and merchandise, and share those with leadership

Actively support revenue growth by leveraging soft sales strategies and tactics, while closely aligning with the Minted brand and ensuring that customers feel comfortable throughout the process

Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs

Qualification

Sales orientationCustomer experienceVideo consultationsCRM softwareRelationship buildingCommunicationAttention to detailTeam collaborationAdaptability

Required

Strong sales orientation and a love for supporting the customer

A calm, professional working environment conducive to a high-touch wedding consultation

Excellent written and verbal communication skills

High attention to detail, are organized, and able to follow through

The ability to appropriately represent the Minted brand on screen with customers

A Bachelor's degree or equivalent work experience

2+ years of experience working with customers (preferably at a premium brand)

Sales, concierge, or account management experience required

Able to confidently, positively, and efficiently guide the customer through Minted's product and service offerings, and prioritize multiple tasks in a fast-paced, high-volume environment

Personable and engaging, building relationships with customers, including cross-selling and up-selling, and speaking with customers 'live', such as over the phone and video

Able to take direction and quickly learn new procedures, processes, and products

Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals

Technologically adept; able to reliably meet a required flexible/variable hour work schedule, including weekends (at least two weekend days may be required), based on business needs, and adhere to the company attendance policy