Hewlett Packard Enterprise · 12 hours ago
Voice of the Customer (VOC) Analyst
Spring, TX
Full-time
Onsite
Senior Level
$120K/yr - $275K/yr
5+ years expHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. The Voice of the Customer (VOC) Analyst is responsible for capturing, analyzing, and synthesizing customer feedback to deliver actionable insights that enhance customer experience and drive business growth.
Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security
Responsibilities
Aggregate and analyze customer feedback from surveys, VOC platforms, other listening programs, product feedback, and support case data
Identify patterns, trends, and root causes impacting customer satisfaction and loyalty
Develop dashboards and reports for leadership visibility
Prepare and present clear, data-driven insights to senior leaders
Translate findings into actionable recommendations for product, service, and process improvements
Support quarterly business reviews and strategic planning sessions
Oversee VOC initiatives and ensure alignment with organizational goals
Collaborate with cross-functional teams (Customer Success, Engineering, Marketing, New Product Introduction, Product Management, and Support) to implement improvements
Monitor KPIs such as CSAT, NPS, and CES, and track progress against targets
Drive enhancements to listening programs and feedback mechanisms
Champion a customer-centric culture across the organization
Qualification
Required
Bachelor's degree in Business, Marketing, Data Analytics, or related field
5+ years in customer experience, analytics, or related roles
Strong proficiency in data visualization tools (e.g., Power BI, Tableau) and survey platforms
Excellent communication and storytelling skills for executive audiences
Ability to influence stakeholders and lead change initiatives
Preferred
Experience with networking products
Experience with closed-loop feedback systems
Familiarity with advanced analytics and predictive modeling
Knowledge of industry best practices in VOC and CX programs
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
10001+ employees
H1B Sponsorship
Hewlett Packard Enterprise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (532)
2024 (585)
2023 (591)
2022 (523)
2021 (551)
2020 (398)
Funding
Current Stage
Public CompanyTotal Funding
$2.85BKey Investors
Elliott Management Corp.
2025-04-15Post Ipo Equity· $1.5B
2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Fidelma Russo
EVP & GM, Hybrid Cloud and Chief Technology Officer
Recent News
Company data provided by crunchbase