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Crossover · 2 days ago

Director of Operational Excellence, Trilogy (Remote) - $200,000/year USD

United States

Full-time

Remote

Lead/Staff, Director/Executive

$200K/yr - $200K/yr

5+ years exp

Crossover is seeking a Director of Operational Excellence at Trilogy, a company known for its innovative technology and operational efficiency. The role focuses on driving high-complexity operational initiatives and architecting AI-driven solutions to enhance scalability and reduce manual processes.

Information Technology & Services

Responsibilities

Driving high-complexity operational initiatives including M&A integrations, enterprise system migrations, and organization-wide transitions

Architecting and delivering automations to replace CRM and task management platforms using Python and LLM APIs

Implementing AI-powered workflows through Cursor, Windsurf, and MCP to remove manual processes and decrease latency

Owning initiatives end-to-end—from diagnosis through deployment—leveraging established playbooks and executive judgment

Completing a technical assessment designed to validate your capability to design and build AI-first solutions

Architect and implement AI-first operational infrastructure that removes manual work, reduces complexity, and enables scalable execution across Trilogy's global software portfolio